Job Summary
Employment Type
Full Time
Years Experience
1 - 3 years
Bonus/Commission
No
Job Description

JOB DESCRIPTION: MEDICAL FRONT DESK RECEPTIONIST

 

Come join an organization dedicated to serving their community and delivering excellent eye care for over 40 years. Brenart Eye Clinic is one of Illinois' largest multi-disciplinary clinics and has helped tens of thousands of patients see and feel better with services including comprehensive eye exams, medical eye exams, contact lens evaluations, dry eye treatment, vision therapy, myopia management, and more.

 

POSITION SUMMARY

The ideal candidate can work with our large base of customers by delivering quality care and outstanding and friendly customer service. You are responsible for the efficient admission of patients into the clinic while maintaining patient charts and performing other duties as directed. 

You will manage telephone traffic for the clinical services as needed and will schedule follow-up appointments for patients in an efficient and timely manner. The Medical Front Desk Receptionist is the first in-person interaction our patients have with our office. You play a vital role in the patient experience and can set the tone for the rest of a patient’s visit. 

 

SUPERVISION RECEIVED:

 Medical Front Desk Manager and/or Assistant Manager

 

LIST OF RESPONSIBILITIES/DUTIES

  • Maintains complete and accurate records and files.
  • Coordinates insurance and financial aspects of patient care with the appropriate business office staff and scheduling staff.
  • Schedules procedures and follow-up care
  • Coordinates specific scheduling requests as needed.
  • Greets and checks in patients on their appointment day while answering the phone and directing messages accordingly.
  • Prepares patient forms and consents and collects fees when appropriate. Assists patients with consent forms as needed.
  • Demonstrates ability to operate and maintain copy machine, computer, and keyboard.
  • Assists in keeping the waiting room neat and maintains stock of office supplies.
  • Participates in safety and performance improvement programs as directed.
  • Gives occasional lunch and telephone relief for other staff.
  • Always follows and maintains HIPAA.

 

MINIMUM EDUCATION REQUIREMENTS

  • High School graduate/GED preferred.
  • Must be 18 years old or older.

 

EXPERIENCE

  • Familiarity with medical and vision insurance is preferred.
  • Spanish speaking desirable.
  • 1-3 years front desk/secretary/receptionist experience preferred but not required.
  • Read, write, communicate, and present a neat professional appearance.
  • Demonstrate reliability, a pleasant attitude, and a willingness to perform the duties as required.
  • Maintain and comply with patient confidentiality and integrity policies on all matters.

 

PHYSICAL DEMANDS

  • Sitting for 7-10 hours/day and multiple uses of the staircase to retrieve supplies, utilize the lunchroom, and enter/depart the building.  
  • Ability to enter keyboard data, dial the phone and use other office equipment for extended periods.
  • Ability to lift 10 lbs. from floor to waist periodically.

 

WORKING AT BRENART EYE CLINIC

We are committed to a dynamic and positive company culture that enhances the well-being and growth of our team members. 

Our team is eager to succeed, grow, and expand their knowledge and skills. We value continual learning, creativity, and integrity to help propel the business and our employees forward. Collaboration amongst all staff and departments to develop innovative solutions and new ideas is not only valued but expected.  

We are inclusive. We prioritize making employees from all walks of life feel welcome. We celebrate individuals and aim for staff to feel like they have an important place in the company. Exclusionary behavior is not tolerated. 

Lastly, we do not shy away from feedback, we encourage it. We understand our employees have valuable insight and knowledge that can be used to improve our organization. We are highly adaptive, and our team can adjust to the dynamic industry of healthcare. 

Embracing and driving change so that we may continually provide the best care for our community is a significant part of our mission.

 

Please note: This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

Job ID: 308673021

Brenart Eye Clinic
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