Overview**
**Baylor Scott & White Institute for Rehabilitation**
**Dallas, TX (Day Neuro Hub)**
**Patient Service Specialist (PSS)**
**Hours: vary between Monday - Friday 8am - 5pm**
**Full Time**
**Sign on Bonus $2,000**
**Compensation depends upon candidates years of experience and internal equity.**
**This is an entry-level position.**
**Starting salary:** **$18 - $25 per hour** **based off experience**
**Benefits of becoming a Patient Service Specialist with us:**
Westrive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.
+ Health, Dental, and Vision insurance; Life insurance; Prescription coverage
+ Paid Time Off (PTO) and Extended Illness Days (EID)
+ A 401(k) retirement plan with company match
+ Short and Long Term Disability
+ Personal and Family Medical Leave
+ PSS Ladder Program
***Eligibility and effective dates vary**
**Responsibilities**
Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. To provide outstanding customer service to patients and staff.
+ Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
+ Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
+ Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
+ Collects toward patient responsibility at each visit.
+ Scan and maintain medical documents.
+ Reconciles and posts charges daily and other reporting to ensure clean claim processing.
+ Responds to all request for information from patients, other department and physicians.
+ Maintains office, orders supplies and manages mail.
+ Willingness to adjust schedule to center needs.
+ Travels Attends all mandatory meetings and in-service education programs.
+ Travels to non-home location center or other site for coverage when necessary.
**Qualifications**
+ HS diploma or GED is required
**Preferred Experience**
+ Customer service experience
+ Knowledge of insurance verification
+ Healthcare, medical, or dental office administration
**Additional Data**
_Equal Opportunity Employer including Disabled/Veterans_
Apply for this job (
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**Job ID** _329710_
**Experience (Years)** _1_
**Category** _Administrative - Administrative Services_
**Street Address** _411 N Washington Ave, Suite 3900_
**Min** _USD $18.00/Hr._
**Max** _USD $25.00/Hr._
**Baylor Scott & White Institute for Rehabilitation**
**Dallas, TX (Day Neuro Hub)**
**Patient Service Specialist (PSS)**
**Hours: vary between Monday - Friday 8am - 5pm**
**Full Time**
**Sign on Bonus $2,000**
**Compensation depends upon candidates years of experience and internal equity.**
**This is an entry-level position.**
**Starting salary:** **$18 - $25 per hour** **based off experience**
**Benefits of becoming a Patient Service Specialist with us:**
Westrive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.
+ Health, Dental, and Vision insurance; Life insurance; Prescription coverage
+ Paid Time Off (PTO) and Extended Illness Days (EID)
+ A 401(k) retirement plan with company match
+ Short and Long Term Disability
+ Personal and Family Medical Leave
+ PSS Ladder Program
***Eligibility and effective dates vary**
**Responsibilities**
Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. To provide outstanding customer service to patients and staff.
+ Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
+ Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
+ Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
+ Collects toward patient responsibility at each visit.
+ Scan and maintain medical documents.
+ Reconciles and posts charges daily and other reporting to ensure clean claim processing.
+ Responds to all request for information from patients, other department and physicians.
+ Maintains office, orders supplies and manages mail.
+ Willingness to adjust schedule to center needs.
+ Travels Attends all mandatory meetings and in-service education programs.
+ Travels to non-home location center or other site for coverage when necessary.
**Qualifications**
+ HS diploma or GED is required
**Preferred Experience**
+ Customer service experience
+ Knowledge of insurance verification
+ Healthcare, medical, or dental office administration
**Additional Data**
_Equal Opportunity Employer including Disabled/Veterans_
Apply for this job (
Share this job
**Job ID** _329710_
**Experience (Years)** _1_
**Category** _Administrative - Administrative Services_
**Street Address** _411 N Washington Ave, Suite 3900_
**Min** _USD $18.00/Hr._
**Max** _USD $25.00/Hr._
Job ID: 479653379
Originally Posted on: 6/4/2025
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