Patient Access Representative

Patient Registration and Check-In/Out Manage the check-in and check-out process for all patients.Verify demographic and insurance information.Collect necessary documentation and ensure a welcoming patient experience.Appointment Scheduling Schedule and confirm patient appointments with accuracy.Collaborate with clinical teams to optimize patient flow and providers' schedules.Manage provider calendars and reduce wait times.Insurance Verification Verify patient insurance eligibility.Obtain necessary pre-authorizations or referrals.Communicate benefits and financial responsibilities to patients.Payment Collection Collect co-pays, deductibles, and outstanding balances.Ensure all payments are accurately recorded and reconciled daily.Issue receipts and maintain documentation in accordance with policy.Customer Service Address patient questions or concerns regarding services, insurance, billing, and waiting times.Serve as a liaison between patients and the healthcare team.Provide exceptional customer service in person and on the phone.Data Entry and EHR Management Accurately document patient information in the Electronic Health Record (EHR).Uphold privacy and compliance standards including HIPAA.Maintain patient records and confidentiality.Team Collaboration and Flexibility Support team operations by stepping into various roles and responsibilities across the front office and care delivery space as needed.Collaborate with clinical and administrative teams to optimize patient care.Participate in quality improvement and utilization review activities.Other Job Duties may apply as assignedMarginal or Periodic Functions:Assist with special projects or initiatives as needed.Provide backup support for other administrative roles during peak times or absences.Participate in training and development activities to stay current with job requirements.Assist with inventory management and ordering of office supplies.Support community outreach or patient education events.Knowledge, Skills, and Abilities:Customer Focus:Skilled at understanding and meeting the needs of patients and their families. Examples: actively listening to patient concerns, providing clear and accurate information, and following up to ensure satisfaction.Interpersonal Savvy:Skilled at building and maintaining effective relationships with patients, providers, and team members. Examples: demonstrating empathy, managing conflicts constructively, and collaborating effectively.Organizational Agility:Skilled at navigating the healthcare system and understanding how to get things done. Examples: knowing who to contact for specific issues, understanding workflows, and adapting to changes.Time Management:Skilled at managing time effectively to handle multiple tasks and responsibilities. Examples: prioritizing tasks, meeting deadlines, and maintaining productivity.Problem Solving:Skilled at identifying and resolving issues efficiently. Examples: analyzing problems, developing solutions, and implementing corrective actions.