Front Office Patient Care Coordinator (Multi-Specialty) University of California Riverside

University of California Riverside
Riverside, California
Full Time

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Front Office Patient Care Coordinator (Multi-Specialty)

Job ID:
Location: Riverside Area
Schedule: 8AM - 5PM
Category: Healthcare
Salary: $51,344 - $72,767
Full/Part Time: Full-time(100%)
Organization: UCR Health
Department: Timothy Collins
Application Deadline: Open Until Filled

Position Information:
This position will perform front office functions to contribute to the efficient day to day operations and a positive patient experience. Provides administrative support to the providers and interacts with patients by scheduling patient appointments in tandem with the provider availability, interacts with patients in person and on the phone, answers clinic phone, greets patient at check-in, collects patient information, updates/maintains electronic records, insurance verification, handles visit payments, ensures the clinic has needed inventory for operation, and performs clerical tasks. May secure authorizations for incoming and outgoing referrals. This position will be primarily assigned to a work location; but may also float as needed to various UCR Health clinic locations. This position may be required to work different shifts, including evenings, weekends, and holidays.

The full salary range for the Front Office Patient Care Coordinator (Multi-Specialty) is $24.59 - $34.85 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements:
Requirements

Educational Requirements

Medical Assistant Diploma.

Preferred

Experience Requirements

Two years of experience working in an environment performing tasks related to front end duties related to this position.

Required

Experience using computers and an electronic medical record system.

Preferred

Experience working in a multi-specialty clinic highly desired.

Preferred

Certification Requirements
CertificationRequirement

Basic Life Support (BLS) certification.

Required

Special Conditions
Special

Overtime

Required

Minimum Requirements

Must demonstrate customer / patient service skills appropriate to the job.

Ability to maintain a work pace appropriate to the workload.

Ability to work well in a constantly changing environment.

Strong interpersonal skills.

Strong oral and written communication skills to effectively communicate with patients of varying ages and multicultural backgrounds.

Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties.

Preferred Qualifications

Understanding of medical terminology.

Bilingual-English/Spanish.

Additional Information:
Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details:
Job Description Details

General Information
Job Title
BLANK AST 2 Job Code
004723 Grade
Department Head
Timothy Collins Supervisor
Jennifer Foster

Department Custom Scope
This position will perform front office functions to contribute to the efficient day to day operations and a positive patient experience. Provides administrative support to the providers and interacts with patients by scheduling patient appointments in tandem with the provider availability, interacts with patients in person and on the phone, answers clinic phone, greets patient at check-in, collects patient information, updates/maintains electronic records, insurance verification, handles visit payments, ensures the clinic has needed inventory for operation, and performs clerical tasks. May secure authorizations for incoming and outgoing referrals. This position will be primarily assigned to a work location; but may also float as needed to various UCR Health clinic locations. This position may be required to work different shifts, including evenings, weekends, and holidays.

Key Responsibilities:
Key Responsibilities DescriptionPercent Time

Front Office (Patient Welcome): Provides a warm welcome with appropriate etiquette to patients and visitors by greeting in person or on the telephone and answering or referring inquiries. Educates on the clinic services and the provider's background. Responds to patients', prospective patients, and visitor inquiries in a courteous manner. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. Collects co-pays for visits and reconciles deposits.

35%

Front Office Support (Phones-Appointment and Insurance Verification): Answers the clinic main phone line and assist callers, screen patient calls, handle complaints, retrieve and process voice messages. Ensures the answering service is used appropriately, activated when office is closed and inactivated when present. Schedules appointment for patients, based on provider availability. Reschedules patient appointments at the request of the patient and/or provider. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays; and keeps in regular communication with patients to inform them of delays. Escorts patients to the room where they will meet the provider. Verifies insurance coverage and obtains insurance authorization for appointment and care plan. Reviews and maintains patient accounts, secures financial arrangements on self-pay balances prior to and during patient appointments, verifies and pre-registers patients and responds to patient inquiries regarding billing and insurance. Contacts patients with self-pay or outstanding balances to ensure appropriate financial arrangements.

35%

Responds to emergent situations and performs CPR. Other duties as assigned.

10%

Electronic Medical Record (EMR) Maintains patient accounts by obtaining, recording, and updating personal, financial, and compliance information into the Electronic Medical Record (EMR). Assists providers and patients with access and navigation to the patient portal. Communication: Monitor and respond to messages in the EMR in-baskets.

Inventory Control and Office Maintenance: Monitor supply inventory; consult with supervisor regarding items needed. Maintain the supply room in an orderly fashion, so that supplies are easily located, and storage space is maximized. Monitors office equipment. Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs. Cleaning and Sterilization of workstations, waiting area, and equipment as necessary.

Patient referrals / orders: coordinates internal/external referrals and orders between providers and ancillary services (lab, imaging, testing). Generates authorization for approval from the payor. Researches what facility the patient should go to based on the payor and if any pre-authorization is required. Prints and communicates to patient the needed information to fulfill the referral/order.

Policies and Procedures: Protects patients' rights by maintaining confidentiality of personal and financial information. Maintains operations by following policies and procedures; reporting needed changes. Protects patient confidentiality by making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.

5%

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Job ID: 480209390

Originally Posted on: 6/7/2025

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