Lead Front Desk Receptionist
- Excel Orthopedic Rehabilitation
- Woburn, Massachusetts
- Full Time
Lead Front Desk Receptionist
Woburn, MA
Job Type
Full-time
Description
The Lead Medical Receptionist plays a critical role in ensuring the smooth daily operation of the front desk at a busy orthopedic practice. This individual is responsible for greeting patients with professionalism and warmth, overseeing front desk workflows, and supporting a team of medical receptionists. The role requires strong leadership qualities, excellent organizational skills, and a commitment to delivering exceptional patient service.
DUTIES AND RESPONSIBILITIES:
Greet and check in patients in a friendly and professional manner.
Provide leadership, coaching, and support to the front desk team to ensure efficient and high-quality service.
Monitor daily workflows and proactively address issues to maintain productivity and patient flow.
Delegate tasks and manage scheduling coverage for the department, including during lunch breaks and staff absences.
Proven track record of setting the bar amongst colleagues as leading by example.
Ensure compliance with office policies, procedures, and HIPAA regulations.
Maintain a clean, organized, and welcoming front desk area throughout the day.
Act as the point of contact for troubleshooting scheduling, authorizations, paperwork, or workflow concerns.
Conduct daily reviews of provider schedules to anticipate and resolve challenges.
Uphold a high level of customer service and team morale through effective communication and problem-solving.
Coordinate with clinical and billing staff to resolve patient-related issues promptly.
Schedule and confirm patient appointments using electronic medical record (EMR) and scheduling software.
Collect, verify, and input accurate patient information including insurance details, co-pays, and payments.
Maintain patient records and ensure completeness and accuracy.
Assist with administrative tasks such as filing, scanning, and organizing documents.
Participate in process improvement initiatives and educate team members on updates.
Perform other duties as assigned by management.
Requirements
Ability to communicate clearly and effectively with a diverse population
Minimum of 3 years of medical receptionist or front desk experience, with at least 1 year in a lead or supervisory role preferred
Proven ability to lead a team
Strong work ethic and standards
Experience working with electronic health record systems, such as eClinicalWorks
Experience in a high-volume orthopedic , specialty or outpatient practice strongly preferred
High school diploma or equivalent required: associate degree or relevant coursework preferred.
Knowledge of medical terminology and procedures
Strong communication skills, both verbal and written
Ability to multitask and prioritize tasks in a fast-paced environment
Familiarity with phone systems and handling incoming calls professionally
Woburn, MA
Job Type
Full-time
Description
The Lead Medical Receptionist plays a critical role in ensuring the smooth daily operation of the front desk at a busy orthopedic practice. This individual is responsible for greeting patients with professionalism and warmth, overseeing front desk workflows, and supporting a team of medical receptionists. The role requires strong leadership qualities, excellent organizational skills, and a commitment to delivering exceptional patient service.
DUTIES AND RESPONSIBILITIES:
Greet and check in patients in a friendly and professional manner.
Provide leadership, coaching, and support to the front desk team to ensure efficient and high-quality service.
Monitor daily workflows and proactively address issues to maintain productivity and patient flow.
Delegate tasks and manage scheduling coverage for the department, including during lunch breaks and staff absences.
Proven track record of setting the bar amongst colleagues as leading by example.
Ensure compliance with office policies, procedures, and HIPAA regulations.
Maintain a clean, organized, and welcoming front desk area throughout the day.
Act as the point of contact for troubleshooting scheduling, authorizations, paperwork, or workflow concerns.
Conduct daily reviews of provider schedules to anticipate and resolve challenges.
Uphold a high level of customer service and team morale through effective communication and problem-solving.
Coordinate with clinical and billing staff to resolve patient-related issues promptly.
Schedule and confirm patient appointments using electronic medical record (EMR) and scheduling software.
Collect, verify, and input accurate patient information including insurance details, co-pays, and payments.
Maintain patient records and ensure completeness and accuracy.
Assist with administrative tasks such as filing, scanning, and organizing documents.
Participate in process improvement initiatives and educate team members on updates.
Perform other duties as assigned by management.
Requirements
Ability to communicate clearly and effectively with a diverse population
Minimum of 3 years of medical receptionist or front desk experience, with at least 1 year in a lead or supervisory role preferred
Proven ability to lead a team
Strong work ethic and standards
Experience working with electronic health record systems, such as eClinicalWorks
Experience in a high-volume orthopedic , specialty or outpatient practice strongly preferred
High school diploma or equivalent required: associate degree or relevant coursework preferred.
Knowledge of medical terminology and procedures
Strong communication skills, both verbal and written
Ability to multitask and prioritize tasks in a fast-paced environment
Familiarity with phone systems and handling incoming calls professionally
Job ID: 480416568
Originally Posted on: 6/8/2025
Want to find more Medical Administration opportunities?
Check out the 11,800 verified Medical Administration jobs on iHireMedicalSecretaries
Similar Jobs
Sign Up for Job Alerts
