Receptionist: Norwalk Family Medicine

Receptionist Norwalk Family Medicine clinic

Essential Key J ob Responsibilities

Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.

Answer phone calls and direct them appropriately.

Schedule appointments according to office guideline .

Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.

Copy/scan patient access related hardcopy materials ( e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

Prepare charts for patient appointments making sure all necessary information is complete.

Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.

Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.

Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.

Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications .

Other duties as assigned by management.

Minimum Qualifications

Required Education ( for CHI Leadership Job Levels from Supervisor through President )

Click to select CHI Leadership Job Level & Required Education

Required Education for Staff Job Levels

Must be 16 years of age.

Required Licensure and Certifications

Basic Life Support (BLS) for the Healthcare Provider certified or obtained wi thin three (3) months of hire.

Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.

Required Minimum Knowledge, Skills and Abilities

• Language Ability : Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals . Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public .

• Math Ability : Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals . Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Reasoning Ability : Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Computer Skills : Must be proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages.

PREFERRED Qualifications

High school diploma or equivalent preferred

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.