Patient Care Coordinator

Optum is a global organization that delivers care, aided bytechnology to help millions of people live healthier lives. Thework you do with our team will directly improve health outcomes byconnecting people with the care, pharmacy benefits, data, andresources they need to feel their best. Here, you will find aculture guided by diversity and inclusion, talented peers,comprehensive benefits, and career development opportunities. Comemake an impact on the communities we serve as you help us advancehealth equity on a global scale. Join us to start Caring.Connecting. Growing together. Schedule: Monday to Friday, 8 AM- 5PMwith occasional Saturdays. Location: Onsite - 501 N Yarbrough Dr,Bldg. B, El Paso, TX, 79915 Primary Responsibilities: Preparesweekly reports including documentation for management regarding thestatus of Data Rap appointments and general patient information.Collects clinic performance and quality metrics and producesreports for management Oversees the membership report and ensurethat information provided by the information technology departmentis updated on a bi-weekly basis to reflect all current patient dataCoordinates initial patient contact and ensures patient eligibilityto clinic and verifies that the appropriate primary care physicianis listed prior to setting up appointments Prepares and mails outnew patient packets to include welcome letter, magnets, bios, andappointment confirmation dates Completes a monthly membershipreport to review new members and to check for patients that are notreachable Validates patients' attestation sheets and conductsresearch to determine if and when a patient may need a follow-upvisit Coordinates with the physicians and ensures a timelysubmission of the attestation sheets to the Data Rap departmentReviews and tracks the Data Rap process to ensure patients arescheduled in a timely manner and or re-schedule as needed Providescustomer service to patients in person and via phone. Greetspatients as they arrive and ensures appropriate paperwork andaccompanying documentation is completed and collected for patientfile and billing Schedule routine and follow-up appointments.Reviews all incoming faxes and routes to the appropriate area ofthe clinic Attends required meetings and participates in committeesas requested You'll be rewarded and recognized for your performancein an environment that will challenge you and give you cleardirection on what it takes to succeed in your role as well asprovide development for other roles you may be interested in.Required Qualifications: High School Diploma / GED (or higher) 3years of experience working in a medical office Intermediate levelof proficiency in PC software such as Microsoft Word, Excel, PowerPoint, and other departmental specific programs/applications Accessto reliable transportation and a valid driver's license PreferredQualifications: Knowledge of medical terminology and anatomyBilingual Spanish and English Soft Skills: Possess planning,organizing, conflict resolution, negotiating and interpersonalskills Independent problem identification/resolution anddecision-making skills Must be able to prioritize, plan, and handlemultiple tasks, demands simultaneously Strong interpersonal skillsExcellent written, verbal and communication skills For moreinformation on our Internal Job Posting Policy, click here . Thesalary range for this role is $ 16.88 to $ 33.22 per hour based onfull-time employment. Pay is based on several factors including butnot limited to local labor markets, education, work experience,certifications, etc. UnitedHealth Group complies with all minimumwage laws as applicable. In addition to your salary, UnitedHealthGroup offers benefits such as, a comprehensive benefits package,incentive and recognition programs, equity stock purchase and 401kcontribution (all benefits are subject to eligibilityrequirements). No matter where or when you begin a career withUnitedHealth Group, you'll find a far-reaching choice of benefitsand incentives. At UnitedHealth Group, our mission is to helppeople live healthier lives and make the health system work betterfor everyone. We believe everyone-of every race, gender, sexuality,age, location, and income-deserves the opportunity to live theirhealthiest life. Today, however, there are still far too manybarriers to good health which are disproportionately experienced bypeople of color, historically marginalized groups, and those withlower incomes. We are committed to mitigating our impact on theenvironment and enabling and delivering equitable care thataddresses health disparities and improves health outcomes anenterprise priority reflected in our mission. UnitedHealth Group isan Equal Employment Opportunity employer under applicable law andqualified applicants will receive consideration for employmentwithout regard to race, national origin, religion, age, color, sex,sexual orientation, gender identity, disability, or protectedveteran status, or any other characteristic protected by local,state, or federal laws, rules, or regulations. UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drugtest before beginning employment. RPO, RED