Medical Receptionist

Medical Receptionist

Location:

Covington, Louisiana

Remote Job:

Remote Job: No

widget:

Full time

Category:

Administrative and Support Services

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CenterWell Senior Primary Care

Job ID:

R-381518

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Description

Become a part of our caring community and help us put health first

The Receptionist is responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. Typically works on routine and patterned assignments.

The Receptionist is responsible for welcoming patients and offering administrative support within a physician practice or center. This may include the following responsibilities:

Greeting Patients: Welcome patients and visitors professionally, both in person and over the phone.

Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.

Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.

Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.

Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.

Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.

Administrative Support: Assist with other administrative tasks as needed, such as ordering supplies, managing office inventory, and sending courier packages.

Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Use your skills to make an impact

Required Qualifications

High School Diploma or GED

1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.

Must be passionate about contributing to an organization focused on continuously improving patient experiences and care

Excellent customer service and phone etiquette

Team player with a positive attitude

Ability to multitask in a fast-paced environment

Attention to detail and highly organized

Knowledge of MS Office (Word, Excel, Outlook, Access)

Preferred Qualifications:

Value-based care model experience

Knowledge of Medical Terminology

Experience with EMR Systems (Electronic Medical Records)

Bilingual in English and Spanish

Additional Information:

This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Alert:

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from ... with instructions on how to add the information into your official application on Humana's secure website.

Interview Format: HireVue:

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Benefits:

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial securityboth today and in the future, including:

Health benefits effective day 1

Paid time off, holidays, volunteer time and jury duty pay

Recognition pay

401(k) retirement savings plan with employer match

Tuition assistance

Scholarships for eligible dependents

Parental and caregiver leave

Employee charity matching program

Network Resource Groups (NRGs)

Career development opportunities

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Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, Humana) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.