Patient Care Coordinator - Fort Worth, TX
Requisition Number: 2298006
Job Category: Healthcare Delivery
Primary Location: Fort Worth, TX, US
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Schedule: Monday to Friday, 7:30 AM-5:30 PM, 40 hrs./wk.
Location: Onsite - 5450 Clearfork Main St Ste 300, Fort Worth, TX 76109
Primary Responsibilities:
Patient telephonic outreach to schedule patients for PSU health events to provide annual screenings of quality measures
Collect and verify demographic information, insurance eligibility including plan co-insurance, language and ethnicity preference for future contact
Timely notification and reminder call for upcoming appointments to include location of event and landmarks for easy identification of PSU facility
Call follow-up with patient will include rescheduling appointments that were cancelled, rescheduled and no-shows
Enter dispositions for 100% of calls made to patients in WellMed system
Monitor number of calls made to patients with the purpose of scheduling an appointment to ensure patients are not called more than six times within 60 days
Required to use telephonic software for all outreach calls made and answer and assist inbound calls received from patients who have been asked to call back
Required to follow approved call script for 100% of outreach calls to patients
Will be assigned to an individual PSU provider to support their requests to schedule patients for follow-up appointments
Will direct and follow-up on all patients' messages, concerns, and request for information making sure these calls are directed to appropriate level of staff to address issues. 100% of these calls will be returned to the patient within 48 hours
Required to meet established daily productivity goals
Establish and maintain effective and professional working relationships with patients, employees, vendors, and the public
Other duties as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED (or higher)
1+ years of experience in communicating and providing customer service, both in person and via phone
1+ years of experience with general office procedures
Beginner level of proficiency with Microsoft applications
Preferred Qualifications:
1+ years of related work experience including data entry
ICD 10 and CPT coding experience
Prior experience with EMR computer applications
Bilingual - Spanish/English
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED
Additional Job Detail Information
Requisition Number
2298006
Business Segment
Optum
Employee Status
Regular
Job Level
Individual Contributor
Travel
No
Country: US
Overtime Status
Non-exempt
Schedule
Full-time
Shift
Day Job
Telecommuter Position
No
Requisition Number: 2298006
Job Category: Healthcare Delivery
Primary Location: Fort Worth, TX, US
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Schedule: Monday to Friday, 7:30 AM-5:30 PM, 40 hrs./wk.
Location: Onsite - 5450 Clearfork Main St Ste 300, Fort Worth, TX 76109
Primary Responsibilities:
Patient telephonic outreach to schedule patients for PSU health events to provide annual screenings of quality measures
Collect and verify demographic information, insurance eligibility including plan co-insurance, language and ethnicity preference for future contact
Timely notification and reminder call for upcoming appointments to include location of event and landmarks for easy identification of PSU facility
Call follow-up with patient will include rescheduling appointments that were cancelled, rescheduled and no-shows
Enter dispositions for 100% of calls made to patients in WellMed system
Monitor number of calls made to patients with the purpose of scheduling an appointment to ensure patients are not called more than six times within 60 days
Required to use telephonic software for all outreach calls made and answer and assist inbound calls received from patients who have been asked to call back
Required to follow approved call script for 100% of outreach calls to patients
Will be assigned to an individual PSU provider to support their requests to schedule patients for follow-up appointments
Will direct and follow-up on all patients' messages, concerns, and request for information making sure these calls are directed to appropriate level of staff to address issues. 100% of these calls will be returned to the patient within 48 hours
Required to meet established daily productivity goals
Establish and maintain effective and professional working relationships with patients, employees, vendors, and the public
Other duties as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED (or higher)
1+ years of experience in communicating and providing customer service, both in person and via phone
1+ years of experience with general office procedures
Beginner level of proficiency with Microsoft applications
Preferred Qualifications:
1+ years of related work experience including data entry
ICD 10 and CPT coding experience
Prior experience with EMR computer applications
Bilingual - Spanish/English
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED
Additional Job Detail Information
Requisition Number
2298006
Business Segment
Optum
Employee Status
Regular
Job Level
Individual Contributor
Travel
No
Country: US
Overtime Status
Non-exempt
Schedule
Full-time
Shift
Day Job
Telecommuter Position
No
Job ID: 484861854
Originally Posted on: 7/11/2025
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