Patient Care Coordinator

Dilworth Facial Plastic Surgery Patient Care Coordinator Sign in to apply Charlotte, NC Sign in to apply Job Overview We are seeking a compassionate and organized Patient Coordinator to join our team. This position plays a critical role in ensuring a seamless experience for patients from the first point of contact through their entire journey with us. You will be responsible for managing patient communication, scheduling appointments, and supporting various administrative tasks in a fast-paced environment. About Us: At Dilworth Facial Plastic Surgery, we specialize in helping our patients achieve their aesthetic goals through cutting-edge facial plastic surgery procedures. Our team provides outstanding care, and we're looking for a Patient Coordinator to join us in delivering a smooth and pleasant experience from consultation to recovery. Job Responsibilities: Patient Communication: Serve as the primary point of contact for patients, responding to inquiries via phone, email, and in-person. Appointment Scheduling: Coordinate consultations, follow-ups, and procedures, working with surgeons and staff to ensure smooth patient flow and care. Patient Care Coordination: Ensure patients receive the necessary information and support throughout their treatment, including pre- and post-op instructions, and follow-up care. Providing Quotes for Surgery: Prepare and provide detailed, accurate quotes for patients who are interested in surgery Documentation: Maintain accurate patient records, ensuring all necessary information is up-to-date and compliant with privacy laws. Liaison Role: Serve as a liaison between patients and healthcare providers, facilitating communication and addressing any concerns or questions. Data Entry: Input patient information into the system, including personal details, medical history, and appointment records. Patient Education: Provide patients with relevant information about the procedures, including any potential risks, benefits, and expected outcomes. Ideal Candidate: Previous experience (3+ years) in a medical office or customer service role (preferably in a surgical or aesthetic environment) Strong interpersonal and communication skills - you're a natural when it comes to talking to people and making them feel at ease. Proficient in Microsoft Excel and comfortable using office software, scheduling systems, and patient management tools. Compassionate, patient, and dedicated to making a positive impact in the lives of our patients Strong organizational skills and attention to detail Ability to handle sensitive patient information with discretion and professionalism. Ability to provide clear and accurate quotes to patients, ensuring they understand the costs and payment options available. Positive, empathetic, and professional demeanor. Why Join Us? Be part of a dynamic, friendly, and supportive team. Competitive pay with overtime pay opportunities. Monthly stipend for benefits (details to be provided). A chance to work in a high-end, patient-focused practice with a commitment to excellence. Make a meaningful impact on the lives of our patients. Job Types: Full-time, Part-time, Contract Pay: $25.00 - $30.00 per hour Expected hours: 30 per week Benefits: 401(k) matching Employee discount Paid time off Schedule: 8 hour shift Day shift No weekends Ability to Commute: Charlotte, NC 28203 (Required) Ability to Relocate: Charlotte, NC 28203: Relocate before starting work (Required) Work Location: In person