Patient Care Coordinator

As a Patient Care Coordinator, you will be the welcoming face and voice for patients, customers, and their families, providing courteous and timely assistance both in person and over the phone. You will ensure patients are seen according to schedule and update their arrival times as necessary. A proficient understanding of insurance is essential, as is the ability to collect patient co-pays and outstanding balances. Your role will involve offering and assisting patients with procedure-related questionnaires, resolving customer issues by mobilizing necessary resources, and scheduling and rescheduling radiology exams in accordance with department protocols, while advising patients of any required pre-exam preparations.

Responsibilities

• Greet patients, customers, and families in a courteous and timely manner.
• Ensure patient arrival according to schedule and update arrival times when necessary.
• Demonstrate a proficient understanding of insurance policies.
• Collect patient co-pays and outstanding balances.
• Assist patients with procedure-related questionnaires.
• Resolve customer issues by determining and mobilizing required resources.
• Schedule and reschedule radiology exams as per department protocol and advise patients on pre-exam preparations.
• Maintain clear and organized receptionist and patient waiting areas.
• Stock reception area with necessary supplies.
• Maintain a consistent level of productivity and organize tasks efficiently.
• Complete proper documentation for film/CD dispensing.
• Communicate proactively with provider offices, technologists, and leadership.

• Customer service experience.
• Proficiency in medical terminology.
• Appointment scheduling skills.
• High school diploma or GED.
• Insurance knowledge.

• Tech savvy, particularly with athena and insurance verification.
• Ability to learn quickly.
• Personable demeanor.
• Strong customer service skills.

This role operates within the Imaging department in Florham Park, with a shift from Monday to Friday, 12:30 PM to 9:00 PM. You will join a team of three Patient Service Representatives (PSRs) and will often be on your own during the last three hours of the day when patient flow is low. The supportive staff and providers contribute to a positive work environment, with the opportunity to build long-term relationships with patients in an outpatient setting.

Pay and Benefits

The pay range for this position is $16.50 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Florham Park,NJ.

Application Deadline

This position is anticipated to close on Jul 31, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email ... for other accommodation options.