Medical Receptionist - ENT

TekSystems is currently hiring a Medical Front Desk Receptionist in the Norfolk, VA area! MUST HAVE: 1-3 years of medical receptionist experience with also experience working with Medical Records! EPIC experience is a HUGE plus! Decription This is a front desk medical receptionist role with MEDICAL RECORDS duties- Normal day for the medical receptionists are answering phone calls, checking patients in and out, and assisting patients with any questions that they may have. They work tasks in the EHR systems (just transitioned to EPIC - still getting used to it) such as scheduling appointments for patients, faxing orders into the system from providers or that they receive from patients, and handling requests from providers for patient information and records. They will also be verifying insurance, collecting co-pays, and updating demographics. Responsibilities- Answer telephones. Triage & direct phone calls to appropriate individual or area. Enter patient information into IDX system. Schedule appointments. Process patients at check in & check out. Prepare charts for office hours Assure appropriate referrals are in place for each Date of Service. Verify insurance information for assigned patients. Follow-up with referring physician &/or patient if referral is required Forward messages to physicians and staff in Allscripts Schedule surgeries for assigned doctor in a timely manner including obtaining all required authorizations **This person will also be responsible for medical records --they have to put in orders in EPIC for medical records They were supposed to still be using their own scan system, scanstead but now they are not - need to request records through EPIC Perform other duties as assigned, according to the individual departmental needs. Patient Volume: between 100-120 patients per day in the summer, upwards of 140 in the fall Providers: There are 18 total providers in their office, but there are only 3-5 in office on a given day (work on a rotating schedule) ENT has 3 sites- Sentara Norfolk General Sentara Princess Anne Sentara Leigh Princess Anne is their home base but need to be comfortable travelling to all sites Additional Skills & Qualifications Strong Customer Service experience Strong computer skills - working in EPIC Someone who can pick up quickly Great personality and able to get along with others Professional communication Able to multi-task between answering phones, checking patients in, and navigating through the systems Computer savvy Strong health insurance knowledge High volume, fast paced experience Ability to handle stress and bad days / unhappy patients Someone who is highly reliable - really focused on time & attendance right now