Patient Services Coordinator II - t228888

Patient Services Coordinator II - t228888

University of Alabama at Birmingham

in Birmingham, AL

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Type: Full-Time

Salary: $16.00-$26.00

Posted: 08/05/2025

Category: Health and Medical Services

Description

PATIENT SERVICES COORDINATOR II

University of Alabama at Birmingham

We seek a dedicated call center representative to join our pediatric team in Orthopaedic Surgery. The role will coordinate call queues, schedule clinic appointments for pediatric patients, ensure accurate patient demographic information is entered into the Epic medical record system, and verify insurance detail

Key Roles & Responsibilities

Appointment Scheduling:

Actively coordinate incoming calls to schedule and reschedule appointments for pediatric orthopaedic patients, ensuring efficient use of clinic resources.

Responsible for coordinating and/or administering certain clinical and patient services and for performing administrative duties in support of physician staff and operations

Responsible for the conduct of patient scheduling.

Coordinates outpatient scheduling and facilitates in-patient pre-certification and admitting processes as necessary

Data Entry:

Accurately enter patient demographic and insurance information into the Epic system and IDX database, maintaining data integrity and confidentiality.

Insurance Verification:

Verify insurance information and obtain necessary authorizations and referrals prior to scheduling appointments and surgeries.

Customer Service:

Provide exceptional customer service by addressing patient inquiries, routing calls as needed, and assisting with scheduling issues.

Multi-tasking:

Perform various customer-focused functions, including pre-registration verification, limited financial counseling, and follow-up on appointments as required.

Patient Advocacy:

Acting as a liaison between patients, their families, and the healthcare facility, ensuring they access available services.

Follows up with patients and patient families regarding post-treatment/post-operative status

Communication: Responding to patient inquiries and providing support.

Serves as an advocate for patient and patient family assisting patients and patient families with obtaining services and assistance available within the University or Birmingham community.

Problem Resolution:

Addressing and resolving any patient-related issues

Answers patient and patient family inquiries verbally or in writing.

Surgical Coordination:

Coordinate required information for surgical cases, ensuring all necessary documentation is completed and communicated to relevant parties to schedule the cases accurately.

May supervise clerical staff.

Knowledge, Skills, Abilities & Work Characteristics

Advanced proficiency in PC applications, software, and database management Ability to manage multiple tasks efficiently and accurately in a fast-paced environment

Problem-solving

Basic knowledge of medical terminology

Excellent Customer Service Skills

Effective Communication Skills

Attention to Detail

Enthusiastic

Ability to work on a team

Organizational Skills

Medical Records

Time Management

Interpersonal Skills

Flexibility

Solid written and verbal communication skills

Critical Thinking Skills

Compassion

Salary Range: $16.00-$26.00

Qualifications

Education

Bachelor's degree in a related field and one (1) year of related experience required.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Primary Location: University

Job Category: Clerical

& Administrative

Organization: 311840000 Orthopaedic Surgery

Employee Status: Regular

Shift: Day/1st Shift

Work Arrangement (final schedule to be determined by the department/hiring manager): Onsite

Equal Opportunity Statement: UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, religion, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.

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