Medical Receptionist -Full-Time - East Compton Clinic

If interested, please apply and submit your resume to ....

Clinic Address: 135 E. Compton Boulevard, Compton, CA 90220

POSITION SUMMARY

The Medical Receptionist's primary responsibilities include greeting patients, check-in and check-out processes, managing the center's wait room, maintaining a clean environment, managing provider through put, answering phones, and scheduling appointments for a high patient volume medical office. Ensure to apply exceptional customer service during each patient encounter while applying multi-tasking and detail oriented accuracy in obtaining and ensuring collection of valid patient demographics and insurance information. Applying effective time management and patient tracking, while working with back-office staff to ensure patients are seen in a timely manner. This position reports to the Site Administrator with a dotted line to the Revenue Cycle Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Warmly greet all patients and visitors as soon as they enter the the office suite/waiting area; ensuring use of exceptional customer service at all times.

• Assists patients in signing in upon their arrival to the center.

• Patient Registration: Validate, collect, obtain appropriate signatures, documents, and enter the information into office EMR system ensuring accurate collection of:

• Primary Care office/provider

• Patient contact phone, email, and home/mailing address

• Insurance information including subscriber information

• Verification at each encounter of insurance eligibility or provision of self pay costs when applicable

• Validation of system entries to ensure appropriate payers are assigned by visit type, Bevahioral health vs. office visits etc.

• Validation of patient to insurance relationship by viewing Photo ID and Insurance Card

• Signed consents to treat, assignement of benefits, Notice of Privacy Practice, and demographic information

• Collects patient responsible amounts including co-payments, payment on account, and self pay payments.

• Ensures Best practices are followed as it relates to all areas related to registration, check-in and check-out, participating in self monitoring/auditing and cyclical audits by others, closing identified gaps and addressing problem areas timely

• Answers front desk telephone and obtains necessary information from callers to resolve their questions or route them to the correct persons/department in an efficient manner.

• Ensures appropriate coverage of front desk operations, including Care Phone assignments is managed daily.

• Schedules patients as needed from the following scheduling queues:

• Reschedules in the clinic due to scheduling changes for a provider (displaced patients)

• Calls patients from the Emergency Department list for Post Discharge attempting to schedule them for a visit within 30 days of discharge from MLKCH

• Answers questions about organization and provides callers with address, directions, and other information.

• Performs other clerical duties as needed, such as filing, photocoping, and ensuring documents required for patient check-in are maintained in stock (New Patient Packet) for downtime and uptime operations.

• Optimizes patients' satisfaction, provider time, and treatment room utilization while the patients are in the practice AND uses best practices while scheduling ensuring adherence to published scheduling guidelines

• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider and/or care team of service delays, escalating to management when the delay exceeds an acceptable delay time (i.e., greater than 15 minutes)

• Esnures a positive patient experience by anticipating patients' anxieties; answering patients' questions; maintaining the reception area ensuring it is a welcoming and clean environment.

• Ensures availability of treatment information by filing and retrieving patient records within the EMR when presented in clinic; forwards large files timely to HIM department for upload .

• Maintains patient accounts by obtaining, recording, and updating personal and financial information each time information is presented.

• Maintains front office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; i.e., deposit materials and patient materials, etc.

• Help any patient in distress by responding to emergencies per the posted Emergency protocol

• Protects patients' rights by maintaining confidentiality of personal and financial information. Ensures conversations with patients, in phone, or in person, are spoken in confidential tones.

• Ensures all patients follow a compliant path, escalating any issues to management for assistance if asked go outside of established best practice or protocol, protecting the organization from risk.

• Maintains operations by following policies and procedures; reporting needed changes.

• Contributes to team effort by accomplishing related results as needed.

• Other duties as assigned by management.

POSITION REQUIREMENTS

A. Education

• High School graduate or GED.

B. Qualifications/Experience

• At least one (1) year of experience in a medical front office setting or similar, required.
• At least one (1) year of experience with direct handling of insurance eligibility/verification; required
• Medical Assistant front office experience, preferred.

C. Special Skills/Knowledge

• Ability to maintain a professional and patient care oriented attitude.
• Must be able to multitask.
• Ability to read and speak fluent Spanish preferred.
• Excellent customer service skills, strong and proven efficiency at multi-tasking, flexibility, telephone skills, customer service, time management, organization, attention to detail, scheduling, word processing, professionalism, quality focus.

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