Moda Wellness Patient Care Coordinator

About Moda Wellness, LLC

Welcome to the Moda Wellness Clinic, where we’re unifying functional, regenerative and aesthetic medicine into a single, deeply personalized, precision-driven healthcare experience. At this clinic, you’ll use your clinical and/or human centric skills to bring to life a new model of care that cultivates true wellness for our patients.

Major Purpose

The Patient Care Coordinator (PCC) is the first point of contact at Moda Wellness, ensuring a welcoming experience for all patients. Specializing in aesthetic and functional medicine through an integrated wellness approach, the PCC should be passionate about and continuously develop knowledge of these services to effectively support and educate patients. This role supports front office operations—including scheduling, check-in/out, insurance verification, and financial options—while delivering exceptional customer service. The PCC represents the clinic by fostering a positive, informed, and supportive patient experience from entrance to exit.

Pay Range

$18.68 - $23.35 hourly, depending on experience. Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.

Please fill out an application on the Moda Wellness company page, linked below, to be considered for this position.

Duties & Responsibilities

1. Handle patient check-in and check-out processes, including scheduling, confirming, and securing follow-up appointments as recommended by providers. Ensure all required forms and consents are completed.
2. Present treatment plans and financial options to patients; collect deposits and payments at the time of service.
3. Respond promptly and courteously to phone calls, voicemails, and email inquiries.
4. Stay current on clinic services and treatments; discuss offerings or appropriately direct patient questions.
5. Maintain accurate patient records by verifying insurance eligibility, updating demographic and coverage information, and ensuring proper filing and scanning of documentation in compliance with clinic standards.
6. Support marketing and patient retention efforts, including appointment reminders, newsletters, and follow-up communications.
7. Monitor front office supply inventory and notify when orders are needed to maintain stock levels.
8. Maintain a clean, professional, and welcoming front office environment, including overseeing retail product displays and sales.
9. Assist clinical staff with treatment room preparation, patient escorting, and other back-office support as needed.
10. Open and close the office in accordance with clinic protocols and security procedures.
11. Adhere to all clinic policies and procedures.
12. Attend staff meetings and trainings as required for professional development and clinic operations.
13. Perform other duties as assigned.

Position Proficiency Requirements

1. High school diploma or equivalent required; additional coursework or certification in office administration or customer service is a plus.
2. Minimum of 1 year experience in a front desk, receptionist, or customer-facing role—preferably in a medical or aesthetics office.
3. Familiarity with medical and aesthetics terminology and treatments preferred.
4. Proficiency in Microsoft Office and electronic health records (EHR) software, preferably Nextech.
5. Comfortable using multi-line phone systems, scheduling software, and point-of-sale systems.
6. Strong communication, interpersonal, and organizational skills.
7. Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
8. Dependable and punctual, with the ability to maintain consistent attendance.
9. Ability to maintain client confidentiality and handle sensitive information with discretion.
10. Professional appearance and demeanor consistent with wellness clinic standards.

Working Conditions & Contact with Others

• Clinic environment with prolonged periods of sitting, standing, reaching, and repetitive movement. Frequent and continuous use of computers and office equipment throughout the day. Occasional lifting of up to 25 lbs. when handling incoming and outgoing shipments, office supplies, and medical supplies, as well as bending and kneeling throughout the day. Work in excess of standard workweek, including evenings and occasional weekends, to meet business need.
• Internally with clinic staff and various Moda departments. Externally with patients, clients, vendors, and product representatives.

Moda Wellness, LLC seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual identification or orientation, national origin, marital status, disability, veteran status or any other status protected by law.