Patient Services Coordinator II

Site: Massachusetts General Physicians Organization, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Patient Services Coordinator II Thoracic Surgery (Front Desk)
Massachusetts General Hospital Boston, MA

Are you passionate about patient care and thrive in a fast-paced healthcare environment? Join our Thoracic Surgery team as a Patient Services Coordinator (PSC) and become the welcoming face of our clinic. This is a dynamic front desk role where your organizational skills and attention to detail will directly support our mission to deliver exceptional care.

Job Summary

What Youll Do
As the first point of contact for patients and families, youll play a vital role in ensuring a smooth and compassionate experience. Your responsibilities will include:

Patient Scheduling & Coordination
-Schedule appointments, surgeries, and diagnostic tests
-Coordinate referrals, pre-certifications, and imaging
-Manage cancellations, confirmations, and follow-up communications

Reception & Communication
-Greet and check in/out patients with warmth and professionalism
-Answer incoming calls, triage inquiries, and relay messages to clinical staff
-Provide clear and accurate information about appointments and procedures

Administrative Support
-Prepare consultation letters, notes, and correspondence
-Maintain and update patient records in Epic
-Scan and upload documentation, manage in-basket messages, and support data workflows

Team Collaboration
-Work closely with physicians, nurse practitioners, and administrative leaders
-Coordinate with interpreters, financial counselors, and registration teams
-Support clinic operations and contribute to process improvements

Physician Support (as needed)
-Assist with calendar management, travel arrangements, and credentialing
-Prepare reports, CVs, and presentation materials
-Provide cross-coverage and help onboard new staff

Why Youll Love This Role
-Youll be part of a mission-driven team that values compassion, precision, and collaboration.
-Youll gain exposure to clinical operations and build relationships across departments.
-Youll have opportunities to grow professionally, contribute to special projects, and make a meaningful impact every day.

What Were Looking For
-A detail-oriented, proactive individual with strong communication and multitasking skills
-Experience in a healthcare setting or administrative support role preferred
-Comfort with Epic or similar electronic medical record systems
-A team player who thrives in a busy, patient-facing environment

Work Environment
-Onsite role in an outpatient clinic setting at MGHs main campus
-Standard business hours with occasional flexibility based on clinic needs

Qualifications

QUALIFICATIONS:

- High School Diploma or GED required. Associates Degree in Secretarial Science/Business, or a Secretarial Training Certificate Program desirable

- Minimum of 1 - 3 years secretarial experience in a medical or health care related setting required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

- Excellent interpersonal skills and flexibility.

- Excellent communication skills, both oral and written.

- Understanding of and ability to use medical terminology.

- Computer software and word processing skills, including: MS Office Suite (Outlook, Word, Excel), ability to learn Epic, MOSAIC and OR Scheduling.

- Requires an ability to work effectively with physicians, advance practice providers and other clinical and support staff.

- Ability to focus detailed concentrated effort to multiple projects and re-establish priorities as necessary.

- Ability to effectively respond to time-sensitive and confidential issues.

- Initiative and ability to work both independently and as a member of a functional team.

- Ability to collect and interpret data from patient records.

- Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies.

- Demonstrated understanding of MGH Disaster protocols to include: fire, safety and code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.

Additional Job Details (if applicable)

Additional Job Description

Remote Type

Onsite

Work Location

273 Charles Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.36 - $24.45/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

Massachusetts General Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .... Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.