Medical Billing Specialist

Medical Billing Specialist

Join our team as a Medical Billing Specialist and play an important role in our Revenue Cycle department. In this position, you will serve as a primary point of contact for patient billing inquiries, assisting patients and clinic staff with questions related to statements, insurance processing, balances, and payments. The role involves handling inbound calls, responding to emails, reviewing patient accounts, and helping resolve billing questions.

We're looking for someone with a positive attitude who is comfortable managing high-volume patient interactions and thrives in a fast-paced environment. Strong communication skills, attention to detail, and a basic understanding of medical billing processes are key to success in this role.

This position offers exposure to multiple revenue cycle functions and opportunities for growth within our Revenue Cycle Management team.

Schedule:

Monday-Thursday: 8 am- 5 pm

Friday: 8 am- 12 pm *HALF DAY*

(40 hour work week)

This position will be fully onsite at our HQ office located at 5929 Balcones Dr #200, Austin, TX 78731

What your day will look like

Patient Billing Support

Answer multi-line phones for the billing department and manage a high volume of patient billing inquiries

Respond to patient emails and correspondence regarding billing questions and account balances

Explain patient statements, insurance processing, and patient financial responsibility

Communicate with patients regarding sensitive financial matters in a professional and empathetic manner

Account Investigation & AR Familiarity

Review patient accounts to determine the cause of outstanding balances

Investigate claim status, insurance payments, adjustments, and denials when reviewing patient accounts

Utilize payer portals and practice management systems to research claim and payment activity

Escalate unresolved insurance AR issues to the AR team when appropriate

Payment Processing

Process credit card and check payments through the merchant processing system

Assist patients with payment arrangements and payment plans when appropriate

Provide itemized receipts and account summaries upon request

Issue Resolution

Resolve patient billing complaints and questions by reviewing account activity and claim history

Coordinate with AR, coding, payment posting, and authorization teams when additional investigation is required

Prepare write-off or refund requests with supporting documentation for managerial review when appropriate

Documentation

Document all patient interactions and account updates within the practice management system

Maintain accurate records of billing inquiries and resolutions

Internal Support

Respond to billing-related inquiries from clinic staff and internal departments

Assist front desk teams with patient balance questions and billing clarification

Additional Support

Assist with insurance records requests when needed

Support coordination of accounts that have been sent to collections agencies

Knowledge & Skills Needed to be Successful

Knowledge of Commercial, Medicare, and Medicaid insurance guidelines

Strong customer service skills with the ability to adapt and respond to patient escalation issues

Excellent written and verbal communication skills, with the ability to explain complex billing information clearly to patients

Strong attention to detail and organizational skills

Strong mathematical and computer skills, including proficiency with G Suite applications

Ability to prioritize and manage multiple workflows and a high volume of inquiries

Ability to work in a fast-paced, results-oriented environment both independently and as part of a team

Goal-oriented with strong problem-solving abilities

Required Education and Experience

Healthcare, hospital, or clinical patient service experience

High School Diploma or higher

Preferred Education and Experience

At least 1+ years of healthcare billing, patient billing, or revenue cycle experience preferred

At least 1+ years of customer service experience speaking with patients preferred.

Familiarity with medical billing workflows and accounts receivable processes

Experience working with EHR or practice management systems (NextGen, Athena, Epic, or similar)

Understanding of patient statements, insurance adjudication, and patient financial responsibility

What Benefits do we offer Aspire Employees?

Medical, Dental and Vision Insurance

Generous Paid Time Off and Paid Holidays

401(k) + Generous Employer Match

Free Allergy Testing and Discounted Treatments

Gym Membership Discounts

Life Insurance

Employee Reward Program

... AND MORE

About Aspire Allergy & Sinus

We are a collective unit of passionate people who have come together to reinforce our cause: curing patients who suffer from allergy and sinus problems. We take great pride in hiring enthusiastic, talented individuals who believe in our cause and want to grow our company and its employees.

We recognize that we thrive and achieve advanced patient care because of our ever-growing team. We are better together and there has never been a better time to help make a difference! Aspire currently stretches among numerous clinics throughout Arizona, Colorado, Florida, New Mexico, and Texas, with plans for several more additions. Do not miss out on the lifetime opportunity to help Aspire scale up and reach more patients in more states.