Medical Scheduler - Bilingual Required

PRIMARY ACCOUNTABILITY: Responsible for scheduling medical patients for regular and preventive medical appointments to achieve maximum patient access and achieve patient target and other performance objectives.

PRIMARY DUTIES AND RESPONSIBILITES

• Schedule patients for their regular and preventive medical exam appointments

• Provide appointments while adhering to established scheduling guidelines.

• Monitor the medical clinic's schedules regularly to ensure maximum access and fill rates.

• Identify and schedule those patients overdue for an exam

• Accurately update patient's demographic information and verify insurance for each appointment scheduled.

• Identify and appoint new and established patients for medical visits

• Develop, update and use patient lists from the EPM Report Server

• Use PCMH (Patient-Centered Medical Home) and patient recall protocols to contact patients and schedule appointments

• Monitor Unduplicated Patient, Fill Rate, and other appointment scheduling reports for each medical clinic site; work with clinic managers to increase patient access and ensure optimal patient scheduling.

• Under the direction of the clinic manager, manage provider schedule templates to ensure optimal patient access.

• Performance of administrative duties

a) Answer phone calls

b) Assist patients with information requests

PROFESSIONAL &TECHNICAL KNOWLEDGE

The position requires basic reading, writing, and math skills acquired during completion of a high school degree or GED.

MUST BE BILINGUAL ENGLISH/SPANISH