Admissions Clerk

• JOB SUMMARY:

Processes patient information through the medical information software system, answers incoming telephone calls and responds to requests for information. Handles incoming and outgoing patients, and all payments.

RESPONSIBILITIES:

• Checks patients in upon arrival and enters or updates patient information into the medical information computer software.

• Checks patients out and collects payments and confirms insurance.

• Greets patients and other visitors, determines nature of business and announces visitors to appropriate personnel.

• Treats patients with care and compassion.

• Schedules patient visits in accordance with any scheduling rules.

• Calls, as necessary, to remind patients of upcoming appointments or to reschedule appointments.

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.

• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.

• Sends faxes and retrieves and routes incoming faxes.

• Access patient charts to confirm all admissions documentation/duties has been entered and charges and payments have been applied accordingly. Review chart to answer patient inquiries.

• Takes payments for services and issues receipts.

• Maintains careful account of any money received and balances cash deposits as necessary.

• Scan or oversee that all patient demographics, admissions forms and patient medical information are scanned into the Electronic Medical Record.

• Performs other duties as needed, such as filing, photocopying and emailing.

• Follows the mission and vision statement of FHCSO.

• All admissions staff is required to participate in team meetings relevant to admissions.

• Participates in designated activities and projects for PCMH as assigned by the Chief Medical Officer.

• Performs or assists subordinates in performing duties.

• All other duties as assigned.

• QUALIFICATIONS:

• High school diploma or equivalent. Medical office experience preferred.

• Basic computer skills needed. Must become proficient in EHS medical software.

• Must be able to multi-task and work under fast-paced conditions.

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