Medical Support Assistant (Advanced) - Community Care - Recruitment/Relocation Incentive Authorized

Medical Support Assistant (Advanced) - Community Care - Recruitment/Relocion Incentive Authorized

Department of Veterans Affairs

Veterans Health Administrion

Fargo VA Healthcare System

Summary

**A recruitment/relocion incentive may be authorized for highly qualified candides**

The Medical Support Assistant (Advanced) serves in the VA Community Care team and performs clerical and administrive support in the coordinion, care, and trement provided to veterans through the VA Community Care referral processing procedures the Fargo VA Health Care System, which includes the Community Based Outreach Clinics.

Learn more about this agency

Summary

**A recruitment/relocion incentive may be authorized for highly qualified candides**

The Medical Support Assistant (Advanced) serves in the VA Community Care team and performs clerical and administrive support in the coordinion, care, and trement provided to veterans through the VA Community Care referral processing procedures the Fargo VA Health Care System, which includes the Community Based Outreach Clinics.

Learn more about this agency

Overview

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Accepting applicions

Open & closing des

04/23/2026 to 07/22/2026

Salary

$45,409 - $59,031 per year

A recruitment/relocion incentive may be authorized for highly qualified candides.

Pay scale & grade

GS 6

Locion

Few vacancies in the following locion:

Fargo, ND

Remote job

No

Telework eligible

No

Travel Required

Not required

Relocion expenses reimbursed

No

Appointment type

Permanent

Work schedule

Full-time

Service

Excepted

Promotion potential

6

Job family (Series)

0679 Medical Support Assistance

Supervisory stus

No

Security clearance

Not Required

Drug test

No

Position sensitivity and risk

Non-sensitive (NS)/Low Risk

Trust determinion process

Credentialing

Suitability/Fitness

Financial disclosure

No

Bargaining unit stus

Yes

Announcement number

CBSY-12945531-26-MS

Control number

866473500

This job is open to

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Internal to an agency

Current federal employees of the hiring agency th posted the job announcement.

Clarificion from the agency

This announcement is an INTERNAL ANNOUNCEMENT and is limited to current permanent employees of the Fargo VA Health Care System and current permanent VA Nionwide employees. Current permanent employees of the Fargo VA Health Care System will receive first considerion. The public and employees of other Federal agencies should apply to announcement number CBSY-12894457-26-MS.

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Duties

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VA Careers - Medical Support Assistant:

Total Rewards of a Allied Health Professional

Duties of this position include, but are not limited to:

The AMSA works closely with clinical personnel to ensure veterans receive timely referred and scheduled care in their local community.

Specialized administrive judgment and the flexible use of a wide range of clinical flow processes reling to access to care across all disciplines and specialties through community care.

Recommends changes to existing clinic procedures based on current administrive guidelines.

Utilizes numerous advanced pient systems involved in an interdisciplinary coordined care delivery model.

Coordines veteran appointments through community vendors utilizing guidance and direction from the veteran's care team to ensure appointments are scheduled accurely, efficiently and within the clinical needs requested by the provider.

Develop and/or maintain effective and efficient communicion with the veteran, veteran representives, interdisciplinary care teams, VA medical centers, and other agencies (e.g. coordining community care appointments and additional requests for care with non-va medical facilities, administrively triaging phone calls reled to community care requests, assisting other VA teams in understanding community care eligibilities in regards to the Mission Act of 2018, assisting VACC RN in care coordinion of referrals, following up with community vendors to ensure appointment completion and obtaining of medical records).

Processes incoming veteran messages through message manager and care requests through my healthy vet, and coordines with care team as approprie.

Participes in team huddles and team meetings to manage, plan problem solve, and follow up with pient care by sharing informion and collaboring with interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and pient needs.

Work Schedule : Monday - Friday, 8:00am - 4:30pm

Recruitment Incentive (Sign-on Bonus): May be authorized for highly qualified applicants.

Pay: Competitive salary and regular salary increases. When setting pay, a higher step re of the approprie grade may be determined after considerion of higher or unique qualificions or special needs of the VA (Above Minimum Re of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 .

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework : Not Available

Functional Stement # :000000

This is an OPEN CONTINUOUS ANNOUNCEMENT. Eligible applicions referred regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.

Requirements

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Conditions of employment

You must be a U.S. Citizen to apply for this job.

Selective Service Registrion is required for males born after 12/31/1959.

Must be proficient in written and spoken English.

Subject to background/security investigion.

Selected applicants required to complete an online onboarding process. Acceptable form(s) of identificion required to complete pre-employment requirements ( ). Effective May 7, 2025, driver's licenses or ste-issued identificion cards th are not REAL ID compliant cannot be utilized as an acceptable form of identificion for employment.

Participion in the seasonal influenza vaccinion program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Complete all applicion requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you required to serve a 1 or 2-year trial period during which we will evalue your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

your performance and conduct;

the needs and interests of the agency;

whether your continued employment would advance organizional goals of the agency or the Government; and

whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment termined unless you receive certificion, in writing, th your continued employment advances the public interest.

Qualificions

Basic Requirements :

Citizenship: Be a citizen of the United Stes (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. 7407(a).

*Experience. No experience required.

*Educion . High school diploma, General Educion Development equivalency certifice, or proficiency certifice from a Ste or territorial-level Board or Department of Educion.

Licensure/Certificion/Registrion. None

Physical Requirements. See VA Directive and Handbook 5019, Employee Occupional Health Service for requirements. See VA Directive and Handbook 5019, Employee Occupional Health Service for requirements.

English Language Proficiency. Candides must be proficient in spoken and written English in accordance with 38 U.S.C. 7403(f).

Foreign Educion. To be creditable, educion completed outside the U.S. must have been submitted to a prive organizion th specializes in the interpretion of foreign educional credentials and such educion must have been deemed least equivalent to th gained in conventional U.S. programs.

Grade Determinions:

Medical Support Assistant (Advanced), GS-6

Experience: One year of experience equivalent to the GS-5 grade level th equips the candide with the following:

1. Ability to opere computerized programs and systems in order to enter, modify, and retrieve sensitive medical and pient identifying informion (PII) into or from electronic health records, scheduling systems, and/or reports.

2. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communice clinical staff instructions to pients.

3. Ability to schedule medical appointments in a clinical setting.

4. Ability to work independently in the accomplishment of a wide variety of duties performing pient support work.

5. Ability to communice effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.

6. Skill in customer service with the ability to identify customer concerns, and refer to the approprie staff, as necessary, to ensure a sisfactory resolution.

AND

Demonstred Knowledge, Skills, and Abilities. Candides must demonstre all of the KSAs below:

i. Ability to collabore and communice with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychirists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to pients is met.

ii. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulions.

iii. Ability to communice tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various forms and presenting da to various organizional levels, as well as resolving pient concerns.

iv. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordined care delivery and/or care in the community models and pient health care portals) as it reles to access to care.

v. Advanced knowledge of policies and procedures associed with interdisciplinary coordined care delivery and/or care in the community operional activities th affect pient flow, and pient support care administrive functions to include, but not limited to appointment cycles, outside pient referrals, follow-up care, overbooking, provider availability, etc.

vi. Advanced knowledge of medical terminology due to the technical nure of language utilized by clinicians.

Reference: For more informion on this qualificion standard, please .

The full performance level of this vacancy is GS-6.

Physical Requirements: You asked to participe in a pre-employment examinion or evaluion as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed the time of evaluion or examinion.

Educion

Note: Only educion or degrees recognized by the U.S. Department of Educion from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your educion here: . If you are using foreign educion to meet qualificion requirements, you must send a Certifice of Foreign Equivalency with your transcript in order to receive credit for th educion. For further informion, : .

Additional informion

During the applicion process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your applicion for this announcement, nor does it guarantee further considerion for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive stus.

VA encourages persons with disabilities to apply. The health-reled positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alterne method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentive job offer. For more informion about the Act and the complaint process, Human Resources and Administrion/Operions, Security, and Preparedness (HRA/OSP) The Fair Chance Act .

The VA Midwest Health Care Network advoces for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare th empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee opering in a Whole Health System of care, you will opere in a model with three core elements, seeking to cree a personalized health plan for each Veteran. This is done in the context of healing relionships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administrion (VHA) Mission Stement to Honor America's Veterans by providing exceptional health care th improves their health and well-being.

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Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered.

How you evalued

You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your applicion, resume, C.V., and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect considerion for employment.

Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members : Please the VA for Vets site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered.

Required documents

Required Documents

Help

To apply for this position, you must provide a complete Applicion Package which includes:

Resume

SF-50/ Notificion of Personnel Action

Special Note for Applicions: To complete your applicion, please use the following link to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field.

Your full resume/CV may be uploaded without page limition into the 'Other' document upload field.

The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50's (current/former Federal employees), etc.

Cover Letter

RECOMMENDED: Write to the Knowledge, Skills, and Abilities (KSAs) on a separe document - KSAs are found under qualificion/grade requirements in the announcement.

Resume/CV exceeding two-page.

Resume

SF-50/ Notificion of Personnel Action

Transcript

If you are relying on your educion to meet qualificion requirements:

Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from

schools accredited by accrediting institutions recognized by the U.S. Department of Educion .

Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring.

How to Apply

Help

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 07/22/2026 to receive considerion. To preview the questionnaire click .

To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupional questionnaire.

Click Submit My Answers to submit your applicion package.

NOTE: It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de.

Agency contact informion

Marquell Steed

Phone

...

...

Address

Fargo VA Medical Center

2101 Elm Street

Fargo, ND 58102

US

Next steps

Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made.

You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the USAJobs Help Center .

NOTE: Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries

Equal Employment Opportunity (EEO) Policy

Financial suitability

New employee probionary period

Privacy Act

Reasonable accommodion policy

Selective Service

Signure and false stements

Social security number request

Required Documents

Help

To apply for this position, you must provide a complete Applicion Package which includes:

Resume

SF-50/ Notificion of Personnel Action

Special Note for Applicions: To complete your applicion, please use the following link to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field.

Your full resume/CV may be uploaded without page limition into the 'Other' document upload field.

The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50's (current/former Federal employees), etc.

Cover Letter

RECOMMENDED: Write to the Knowledge, Skills, and Abilities (KSAs) on a separe document - KSAs are found under qualificion/grade requirements in the announcement.

Resume/CV exceeding two-page.

Resume

SF-50/ Notificion of Personnel Action

Transcript

If you are relying on your educion to meet qualificion requirements:

Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from

schools accredited by accrediting institutions recognized by the U.S. Department of Educion .

Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring.

How to Apply

Help

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 07/22/2026 to receive considerion. To preview the questionnaire click .

To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupional questionnaire.

Click Submit My Answers to submit your applicion package.

NOTE: It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de.

Expand Hide how to apply

Agency contact informion

Marquell Steed

Phone

...

...

Address

Fargo VA Medical Center

2101 Elm Street

Fargo, ND 58102

US

Next steps

Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made.

You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the USAJobs Help Center .

NOTE: Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities.

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries

Equal Employment Opportunity (EEO) Policy

Financial suitability

New employee probionary period

Privacy Act

Reasonable accommodion policy

Selective Service

Signure and false stements

Social security number request

Overview Help Accepting applicions Open & closing des 04/23/2026 to 07/22/2026 Salary $45,409 - $59,031 per year A recruitment/relocion incentive may be authorized for highly qualified candides. Pay scale & grade GS 6 Locion Few vacancies in the following locion: Fargo, ND Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential 6 Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number CBSY-12945531-26-MS Control number 866473500