Bilingual - Patient Access Representative (Part Time)

Bilingual - Patient Access Representative (Part Time) Wake County Government

Job Category

Healthcare

Overview

Description

What You'll Be Doing

Wake County Health and Human Services is looking for a (Part Time) Bilingual Patient Access Representative to join the team and provide customer service to county employees and citizens of Wake County to reduce infant mortality. This position is part of a multi-disciplinary team consisting of Physicians, Physician Extenders, Nurses, Nurse Aides, Clinical Social Worker, Human Services Technician and other Customer Service Representatives, all working together to meet the goals of the work area.

Essential Functions Include: Responds to inquiries from both internal and external customers

Gathers intake or service request information

Registers customers for services, schedules appointments and service calls and provides necessary information

Receives monies, enters customer information into databases and provides receipts if appropriate

May balance cash drawers and process invoices

NOTE: Upon acceptance of employment you acknowledge that (i) you will rescind your application for any other positions within Wake County Health and Human Services, (ii) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (iii) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

High school diploma or GED

One year of job-related experience

Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

Bilingual strongly preferred

Experience translating Spanish to English in a medical or healthcare environment

Customer service experience in a Prenatal and Family Planning clinic strongly preferred

Customer service experience in a Public Health environment

Proficiency with Microsoft Word and Excel

Medical office experience

Medical terminology

How Will We Know You're 'The One'?

Excellent listening and organization skills ability to multi-task

Excellent verbal and written communications skills

Ability to communicate effectively with all levels of internal and external management

Use excellent customer service skills to work through issues raised by the key stakeholders of the assigned projects

Assist in resolving concerns as appropriate

About This Position

Location: Human Services Center Sunnybrook Raleigh, NC 27610

Employment Type: Regular

Work Schedule: 34 hrs/week; M-F 8:15a-5:15pm; Modified schedule on Wednesdays

Hiring Range: $17.59- $23.75 commensurate with experience

Posting Closing Date: 7:00 pm on 7/28/2023