Patient Account Representative

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Position Summary
- Performs various tasks to ensure proper and timely processing of medical claims.
Minimum Qualifications
- Work Experience
  - Previous medical billing experience preferred.
- Education
  - High school graduate or equivalent preferred.
- Certifications/Licensure
  - None required.
Job Specific Performance Standards
- The duties listed below are a summary of the major essential functions of this position. The position may require other duties, both major and minor, that are not mentioned, and specific functions may change from time to time.
  - Answers incoming calls and greets visitors to department within a timely fashion. Determines nature of call/visit and provides appropriate response, guidance. Refers more complex issues appropriately.
  - Maintains tracking system for assigned areas and reports performance results.
  - Monitors accounts receivable for compliance to contract.
  - Correctly identifies adjustments to patient accounts.
  - Receives and responds to inquiries regarding charges and/or billing.
  - Monitors the status of outstanding accounts and follows up appropriately.
  - Monitors and reports issues of compliance and performs necessary research to resolve and implement changes in procedure to ensure compliance.