Lead Medical Secretary

Under direct supervision of the practice manager, coordinates all day to day front office operations that support the delivery of comprehensive health care services and exceptional patient care.Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and CollaborateRESPONSIBILITIES:Coordinates all aspects of patient registration, scheduling, insurance verification, and front desk staff coveragePromotes continuous quality improvement in patient services and practice workflowResponsible for front desk work allocation, training and problem resolution Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patientsCollects patient balances, copays, and credit cards at time of serviceReviews lists of patients who need appointments and calls to schedule when dueVerifies demographics and insurance carrier information for every patientSchedules, coordinates, and tracks STAT patient referrals and pre-authorizationsWorks to achieve NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiativesAssists patients with Kiosk sign inMonitors and orders administrative supplies to ensure proper inventoryComplies with OSHA and DOH standardsAdheres to Brown Health Medical Group Primary Care guidelines for protecting patients demographic, clinical and financial informationProvides superior customer service and outstanding patient careAttends meetings/workshops as they relate to current position and office workflowsPerforms other miscellaneous job-related duties as assignedMINIMUM QUALIFICATIONS:

Pay Range:

$20.96-$34.61

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903

Work Type:

M-F, 8am-4:30pm

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No