RCM Patient Services Representative

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary

We are seeking a dedicated and empathetic Patient Services Representative to join our team at SENTA, a leading ENT and Allergy management services organization. The ideal candidate will serve as the first point of contact for our patients, providing outstanding customer service and support through their care journey.

Key Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Schedule and confirm patient appointments, surgeries, and follow-ups.
• Check patients in and out while verifying information and collecting payments.
• Answer and manage incoming calls while maintaining a rapid response rate.
• Communicate with patients regarding their inquiries and the services provided by the practice.
• Maintain confidentiality and accuracy of patient medical records.
• Facilitate patient flow by notifying the staff of patients' arrival, being aware of delays, and communicating patients' concerns.
• Process insurance claims and verify benefits with insurance providers.
• Provide general administrative and clerical support as needed.

What We Offer

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retirement Contribution Program - 401(K) Match

Qualifications

• High School Diploma or equivalent preferred.
• 2 years PSR experience preferred.
• Knowledge of medical terms and practices.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Maintains professional friendly attitude.
• Excellent knowledge of payor policies and guidelines.
• Familiarity with coding guidelines.

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• Cer tain US jurisdictions require S ENTA Partners to provide new employees with a reasonable estimate of the salary for th is role at the loc a tion in which the job may be performed . Th e posted salary range reflects our best estimate at the time of posting, though it's important to remember that actual salaries may vary. Factors that determine the final salary offer include office location, experience , skills, and current organizational needs .
• SENTA Partners is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.