Patient Access Rep - Clinic

Job DetailsJob Location: STAYTON, OR 97383Salary Range: $20.00 - $28.52 HourlyPatient Access Representative- Clinic Front Desk

At Santiam Hospital & Clinics, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued and empowered to make a difference. Our commitment to excellence in patient care is matched by our dedication to employee growth and well-being. As part of our team, you’ll have access to cutting-edge medical technology, ongoing professional development opportunities, and a collaborative culture that encourages innovation and teamwork. Join us at Santiam Hospital & Clinics, where your skills and compassion will be appreciated, and together, we can make a positive impact on the health and lives of our community.

With 11 clinics offering 8 specialties, you’ll be part of a diverse and dynamic healthcare community. We’re proud to have been named the 2025 Best Place to Have a Baby, Best Hospital as well as receiving accolades for our Surgery Center, Medical Facility and Women’s Clinic, reflecting our unwavering commitment to providing exceptional care for our patients.

Department Description

Santiam Hospital and Clinic’s is very community centered. We strive to do what is right and treat our patients how we would want our family to be treated. The clinics can be busy and fast paced, but we focus on the wellbeing of staff along with patients. As a clinic receptionist, you will be the face of the clinic, and the first to respond to patient’s requests and needs.

Responsibilities

Greet all patients and guests in a warm and welcoming manner.

Check patients in and out of appointments, verify insurance and update patient demographics

Consistently collect co-pays, co-insurance, and deductible payments in person and via telephone.

Handle all incoming calls screening, transferring, and answering appropriately, timely, and efficiently.

Take accurate, detailed and appropriate messages.

Schedule patients and maintain clinic schedules.

Scan documents into patient charts, and fax documents to other organizations.

Maintain an open line of communication and quickly respond to requests from our staff.

Protect patients' rights by maintaining the confidentiality of personal, medical and financial information per HIPAA

QualificationsRequirements:

Medical office experience required with scheduling experience

Experience with busy multiple providers/clinics and multi-line phones

Excellent customer service skills

Excellent computer skills

Experience with Electronic Medical Records preferred

Knowledge of medical terminology

1 year of customer service experience

1 year of Receptionist experience

Professionalism

Attention to detail

Flexibility

Clear Communication

Good Computer navigation

Impeccable customer service and should have experience dealing with the public.

Benefits

Medical, Vision and Dental Insurance

PTO and holiday pay

Employee Referral Program

401(k) Retirement

Life Insurance

Long Term Disability

Employee Discounts

Bilingual Pay Differential for eligible positions

Public Service Loan Forgiveness for eligible positions

Tuition Assistance for eligible positions

Santiam Hospital & Clinics is a drug-free workplace in accordance with the Drug-Free Workplace Act of 1988 and an EEO Affirmative Action Race/Sex/Sexual Orientation/Gender Identity/National Origin/Veteran/Disability Employer.