Billing Specialist - Patient Accounts

Billing Specialist - Patient Accounts Kind Behavioral Health - 3.4 Raleigh, NC Job Details Full-time 20 hours ago Qualifications Customer communication Microsoft Excel Microsoft Outlook Electronic health records (EHR) management Accounts receivable management Medical insurance coverage verification Customer service HIPAA Patient management software Patient advocacy Patient service Patient financial aid assistance Medicaid health insurance Health information regulatory compliance Medicaid regulations Medical claims submission Filing patient billing claims Medicaid Insurance provider collaboration Clinical confidentiality policies Patient collections management Full Job Description Kind Behavioral Health is a leading provider of Applied Behavior Analysis services in North Carolina and Georgia, dedicated to improving the lives of children with autism spectrum disorder (ASD). We provide life-changing treatment to children with ASD, providing outstanding quality care, and delivering exceptional clinical outcomes, in an environment in which all are encouraged to THINK BIG, HAVE FUN, DO GOOD, and BE KIND. We deliver treatment through individualized care plans, and target socially significant behaviors, enabling the clients we serve to lead more independent, fulfilling lives. Position Overview We are seeking a compassionate and detail-oriented Billing Specialist to join our team, focusing on patient responsibility collections while maintaining KBH's commitment to supporting families throughout their ABA journey. This role combines insurance patient responsibility collections expertise with strong family advocacy, helping connect families with resources to cover treatment costs while ensuring strong billing processes. The ideal candidate is empathetic, organized, and skilled at building positive relationships with families during sensitive financial conversations. The Billing Specialist will serve as a bridge between our billing operations and the families we serve, always prioritizing the continued care and support of our clients, while ensuring complete and timely collections performance. Required Experience & Essential Skills 1-3 years of experience in healthcare billing/collections, health insurance interactions, or patient financial services Experience with insurance verification, claims processing, and accounts receivable Knowledge of healthcare billing regulations and HIPAA compliance requirements Strong customer service background with experience in sensitive financial conversations Excellent communication skills, both written and verbal Ability to resolve complex roadblocks independently and maintain diligent follow-up processes Willingness to go above and beyond to connect families with resources and help them navigate payment for services Familiarity with ABA Services preferred (CPT Codes 97151-97158) and Medicaid eligibility Familiarity with EHR systems (CentralReach preferred), and Microsoft Office Suite (Excel, Word, Outlook) Detail-oriented with strong organizational and time management skills Ability to work independently and manage multiple priorities in a fast-paced environment Familiarity working with both commercial insurance and government-funded (i.e., Medicaid and TRICARE) healthcare payors Demonstrated experience driving payor accountability - comfortable pushing on payors and advocating for insurance coverage and timely claims payment on behalf of clients Experience working with families or in pediatric, third-party reimbursed healthcare settings preferred KBH is committed to creating a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Diversity is more than a commitment at KBH- it is the foundation of what we do, adhering to the highest professional standards while creating an environment in which exceptional people (like you!) can think big, have fun, and do good. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.