Medical Front Office - Patient Service Specialist

Position: Patient Service Specialist - Split

Location: Split position between Newark location and the Wilmington Country Club

• 425 New London Rd, Newark, DE 19711
• 4825 Kennett Pike, Wilmigton, DE 19807

Type of Employment: Full-time

Schedule: Monday - Friday (2 evenings till 7pm per week)

Compensation: $19.00 - $19.50/hour

When patients enter our outpatient physical therapy center in Wilmington, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and the business side of our center. Dont underestimate the impact you can make on every patients care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong : Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Minimum:

• High School Diploma or GED
• Insurance Verification Experience

Go Anywhere with Us! 1900 centers in 39 states offering internal movement

Equal Opportunity Employer/including Disabled/Veterans