Patient Access Representative - Dental Registration

The Patient Access Representative – Dental Registration is responsible for supporting efficient and patient-centered front-end registration operations within the Dental Department. This role serves as a primary point of contact for patients by providing exceptional customer service, managing check-in/check-out functions, verifying demographic and insurance information, collecting applicable payments, scheduling appointments, and supporting continuity of care. The Patient Access Representative – Dental Registration promotes an overall culture of service excellence while maintaining compliance with Hamilton Health Center policies, procedures, HIPAA regulations, and Dental Department workflows.

In addition to your base salary, you are also eligible to receive:

• Generous paid time off
• Birthday holiday and 7 paid holidays
• Medical, Dental & Vision Coverage
• Company-paid life insurance
• Retirement Plan with matching opportunity
• Employee Assistance Program

• Provide a warm and professional greeting to all patients and visitors within the Dental Department
• Guide patients through the registration and check-in/check-out process
• Verify and update patient demographic, guarantor, and insurance information at each visit
• Collect copayments and other applicable payments at the point of service
• Schedule follow-up dental appointments and assist with appointment coordination
• Answer incoming calls and appropriately route patient inquiries and messages
• Assist patients with understanding financial responsibility and connect patients to advocacy resources as appropriate
• Confirm and verify insurance eligibility through online verification systems or telephone inquiries
• Offer sliding fee one-time self-declaration for uninsured patients and support Sliding Fee Program processes as applicable
• Promote MyChart patient portal enrollment and assist patients with registration when appropriate
• Obtain required patient signatures and maintain compliance with HIPAA regulations and confidentiality standards
• Support front-end office workflows, scanning, and administrative processes during normal operations and downtime procedures
• Provide follow-up regarding unresolved patient questions or concerns to support continuity of care and service excellence
• Demonstrate professionalism and excellent customer service to patients, providers, and staff
• Support departmental productivity, quality, and operational goals
• Demonstrate Hamilton Health Center workplace values: Innovation, Integrity, Quality, Accountability, Respect, Commitment, and Inclusion
• Perform other job-related duties as assigned

• High School diploma or equivalent required

• Minimum of one (1) year of experience in a customer service-related position required
• Minimum of one (1) year of dental office experience required
• Knowledge of dental terminology and dental scheduling workflows
• Experience working with Electronic Medical Records (EMR), preferred
• Proficiency in Microsoft Office applications preferred

This job description is a general outline of duties performed and is not to be construed as encompassing all duties performed within the position. All individuals selected for a position will undergo a background check appropriate for the position’s responsibilities.

Hamilton Health Center (Hamilton), established in 1969, is a Federally Qualified Health Center (FQHC) located in Harrisburg, PA. Hamilton continues to grow by taking a holistic and comprehensive approach to patient-centered care. Our mission is to improve the health of Central Pennsylvania’s residents by delivering high-quality, respectful, and patient-centered health and related social services that promote access, treatment, education, and prevention regardless of health, economic, or insurance status. Our vision is to be the premier community health clinic for the underinsured and uninsured, offering medical, dental, social, and related services, and to be a healthcare provider of choice in the Greater Harrisburg area. For more than 50 years, we have remained true to this mission.

EOE