Medical Administrative Assistant II (CAPS)

Medical Administrative Assistant II (CAPS) Posting Number req26077 Department Campus Health and Wellness Department Website Link Campus Health Location Tucson Campus Address Tucson, AZ USA Position Highlights The University of Arizona, Campus Health Service (CHS) seeks a qualified candidate for the position of Medical Administrative Assistant II. This position demands high levels of judgement and discretion, comfort and sensitivity to a wide array of cultural and individual differences and lifestyles. The position requires consistent attendance, the ability to multitask despite frequent interruptions, an ability to remain calm under pressure, and a helpful demeanor; both in person and over the phone. In addition to reception and phone duties, frequent interface with computer systems is necessary. It involves a combination of clerical duties and basic medical intake procedures, interfacing with students (patients), parents, medical staff, pharmacies and other counseling and medical providers.

The CHS was the first fully accredited college health service in the nation and in the Princeton Review; the CHS has been ranked inthe top 4% for Best Health Services for the past twelve years. The CHS is committed to positioning itself as an exceptional studenthealth center by fostering an environment that encourages, supports, and celebrates all of our employees and the community weserve. It is a sundry organization of over 150 employees who are committed to improving the health and safety of college students.For more information on the CHS, please go to

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here .

Duties & Responsibilities

• Provide reliable, attentive and professional support for a multi-disciplinary mental health staff.
• Schedule appointments for counseling and psychiatry staff, both by phone and in person, utilizing an electronic scheduling system with multiple coding elements.
• Receive and relay messages accurately from callers, providers, and phone message lines.
• Assist students and other service users by answering questions and/or providing information based on a thorough knowledge of departmental policies and procedures.
• Enter and retrieve relevant patient information, utilizing the electronic medical record; ensure accurate billing & daily deposits using a variety of accounts.
• Confirm insurance coverage and enter coverage details into the electronic medical record system.
• Take accurate minutes at CAPS; type and disseminate these electronically, in a coherent and timely manner.
• Work cooperatively as a team to ensure consistent coverage at the CAPS front desk in multiple locations.
• Attend relevant meetings, as indicated.
• Scan information into the medical record.
• Assist with the monitoring and ordering of office supplies.
• Additional duties as assigned.

Knowledge, Skills and Abilities

• Ability to navigate and be sensitive to a wide range of personal experiences, perspectives, and issues.
• Exceptional face to face, telephonic and online communication skills.
• Ability to remain calm under pressure, exude a helpful demeanor; and display a professional customer service orientation.
• Ability to work collaboratively and effectively as a member of a team.
• Comfort and familiarity with operating a Windows based computer and multi-line telephone system; an ability to utilize an electronic scheduling system.
• Proficient in Microsoft programs, including Word, Excel and Power Point.
• Knowledge of basic record keeping, standard office procedures and skill operating current office equipment.
• Ability to multi-task and manage information from multiple sources.
• Ongoing First Aid and CPR Certification.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• High school diploma or high school diploma equivalency is required.
• Minimum of 3 years of relevant experience, or equivalent combination of education and work experience.

Preferred Qualifications

• Ambulatory health clinic experience, especially in a mental health clinic setting.
• Two years of medical office experience; especially with adolescent or young adult populations.
• Exceptional interpersonal and communication skills.
• Experience with electronic medical records.

FLSA Non-Exempt Full Time/Part Time Full Time Number of Hours Worked per Week 40 Job FTE 1.0 Work Calendar Fiscal Job Category Health Care and Wellness Benefits Eligible Yes - Full Benefits Rate of Pay $16.50 - $20.63 Compensation Type hourly rate Grade 3 Compensation Guidance The Rate of Pay Field represents the University of Arizonas good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidates work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator . Career Stream and Level OC2 Job Family Health Admin Job Function Health Care & Wellness Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department) Number of Vacancies 1 Target Hire Date 7/6/2026 Expected End Date Contact Information for Candidates ... Open Date 5/27/2026 Open Until Filled Yes Documents Needed to Apply Resume and Cover Letter Special Instructions to Applicant Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the Universitys campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at ....