Medical Office Associate (Phone Operator - Bilingual)

Medical Office Associate (Phone Operator - Bilingual)

Hiring Department : Mile Square LP Johnson Clinic

Location : Rockford, IL USA

Requisition ID : 1041279

Posting Close Date : 6/8/26

Salary: The budgeted salary range for the position is $20.88 to$23.05. Salary is competitive andcommensurate with qualifications and experience, while also consideringinternal equity.

About the University of Illinois Chicago

UIC is among the nations preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent Best Colleges rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago.

This position is intended to be eligible for benefits . This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

Position Summary

Thisposition's primary function is managing and directing all incoming phone callsfor all English and Spanish-speaking patients and visitors at the UI HealthMile Square Health Center L.P.Johnson (MSHC), Rockford. A phone operator isresponsible for answering and directing incoming calls, providing informationto callers, taking messages, and ensuring professional communication betweencustomers, clients, and staff. Duties may include operating multi-line phonesystems, scheduling appointments, transferring calls to appropriatedepartments, maintaining call logs, and assisting with general administrativetasks while delivering excellent customer service.

Duties & Responsibilities

1. Manage initial call intake for both English and Spanish-speakingpatients at MSHC; route calls and messages to appropriate Epic Pools.
2. Route all red flag calls to the appropriate Nursing line.
3. Schedules English and Spanish-speakingpatients using Epic Scheduling System and registers patients using Epic.
4. Educates and informs patients using English and Spanish ofthe UI Health patient portal, registers, and/or assists patients with patientportal registration.
5. Monitors work completed and alerts superiors to problemsthat may occur; provides input to supervisors and/or administration.
6. Respond to complex inquiriesfrom both English and Spanish-speaking clients in order to provide or clarifyinformation on departmental services, policies, and procedures.
7. Receive, log, and appropriately route complaints at thedepartmental level, including reporting client feedback and suggestions tohigher level personnel in the event that a customer service issue cannot beresolved at the incumbents level. Assist in conducting primary research on complaints received.
8. Participate in cross-functional continuous qualityimprovement and corporate compliance teams; consult with related departments tocoordinate seamless access to services.
9. Perform other departmental duties as assigned.

Minimum Qualifications

1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year (12 months), from the categories below:
3. Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
4. Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
5. Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.
Must be bilingual in English and Spanish with intermediate fluency for conversational Spanish/English both written and verbal.

Please upload college transcripts and a listof three professional references at the time of submitting yourapplication. If you donot have a copy of your transcripts at the time of the application, pleaseemail a copy to ... bythe position close date.

Please note that once you have submitted your applicationyou will not be able to make any changes. In order to revise your applicationyou must withdraw and reapply. You will not be able to reapply after theposting close date. Please ensure theapplication is fully completed and all supporting documents have been uploadedbefore the posting close date.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.