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Patient Access Coordinator
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locations
Easton, PA - 1872 St Lukes Blvd
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R141083
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
HOURS:
Full Time, 40 hours/week
Mon-Fri, with occasional shift coverage that may fall on a weekend)
7 AM - 4 PM, primarily (with coverage occasionally from 8-4:30 or 8:30 - 5)
Float locations between Easton Campus and Anderson Campus
The Patient Access Coordinator is responsible for assisting with the daily operations of the Patient Access areas (Registration, Central Scheduling, Information Desk and Telecommunications). Works in tandem with the other department heads to ensure that issues are addressed. Coordinates clerical workflow within the various Patient Access areas. Coordinates all day-to-day activities, including direction to clerical staff members.
JOB DUTIES AND RESPONSIBILITIES:
Maintains professional appearance of Main Lobby and ED Lobby
Ensures that the staff is informed of changes in hospital policies and procedures so that the staff is able to effectively gather accurate patient, medical, and financial information
Assigns tasks to staff and ensures that all Patient Access areas are covered appropriately
Accurately completes the scheduling process as outlined by the department's policy and procedure manual. Reviews preparation information with the person scheduling to assure that the patient is properly prepared for the study
Contacts the primary care physician and/or specialist to obtain required preauthorization or insurance referrals
Accurately completes the registration process as outlined by the department's policy and procedure manual. Accurately enters appropriate charges and/or orders for services rendered
Answers the telephone in a timely manner, assists or directs the caller to the appropriate person or department, and accurately records verbal orders
Assures communication of patient arrival to appropriate departments
Maintains a working knowledge of policies and procedures pertaining to inpatient and outpatient registration, and Radiology
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting up to eight hours per day, up to six hours at a time. Frequent fingering, handling, firm grasping. Frequent twisting and turning. Frequent lifting, carrying and pulling objects up to 25 pounds. Ability to push up to 250 pounds in a wheelchair. Frequent stooping, bending, crouching, and reaching above shoulder level. Seeing as it relates to normal and peripheral vision. Hearing as it relates to normal conversation and telephone use.
EDUCATION:
Associate Degree in Business or Medical Office Administration preferred.
TRAINING AND EXPERIENCE:
Excellent customer service and interpersonal skills required (office setting preferred). Computer experience with Microsoft Office: Outlook, Access, Excel & Word. Medical insurance background with knowledge of ICD-9 and CPT coding required. Knowledge of medical terminology required. Previous experience working with multi-line switchboard console.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
About Us
Founded in 1872, St. Luke's University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network's service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke's hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke's Children's Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare's five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World's Best Hospital. The Network's flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke's was identified as one of the 15 Top Health Systems nationally.
St. Luke's is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke's has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke's was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke's was named a Top Workplace in New Jersey for the third year in a row.
Learn More Here.
Read More
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2026 Workday, Inc. All rights reserved.
SLUHN.org
Search for Jobs
Patient Access Coordinator page is loaded
Patient Access Coordinator
Apply
locations
Easton, PA - 1872 St Lukes Blvd
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R141083
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
HOURS:
Full Time, 40 hours/week
Mon-Fri, with occasional shift coverage that may fall on a weekend)
7 AM - 4 PM, primarily (with coverage occasionally from 8-4:30 or 8:30 - 5)
Float locations between Easton Campus and Anderson Campus
The Patient Access Coordinator is responsible for assisting with the daily operations of the Patient Access areas (Registration, Central Scheduling, Information Desk and Telecommunications). Works in tandem with the other department heads to ensure that issues are addressed. Coordinates clerical workflow within the various Patient Access areas. Coordinates all day-to-day activities, including direction to clerical staff members.
JOB DUTIES AND RESPONSIBILITIES:
Maintains professional appearance of Main Lobby and ED Lobby
Ensures that the staff is informed of changes in hospital policies and procedures so that the staff is able to effectively gather accurate patient, medical, and financial information
Assigns tasks to staff and ensures that all Patient Access areas are covered appropriately
Accurately completes the scheduling process as outlined by the department's policy and procedure manual. Reviews preparation information with the person scheduling to assure that the patient is properly prepared for the study
Contacts the primary care physician and/or specialist to obtain required preauthorization or insurance referrals
Accurately completes the registration process as outlined by the department's policy and procedure manual. Accurately enters appropriate charges and/or orders for services rendered
Answers the telephone in a timely manner, assists or directs the caller to the appropriate person or department, and accurately records verbal orders
Assures communication of patient arrival to appropriate departments
Maintains a working knowledge of policies and procedures pertaining to inpatient and outpatient registration, and Radiology
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting up to eight hours per day, up to six hours at a time. Frequent fingering, handling, firm grasping. Frequent twisting and turning. Frequent lifting, carrying and pulling objects up to 25 pounds. Ability to push up to 250 pounds in a wheelchair. Frequent stooping, bending, crouching, and reaching above shoulder level. Seeing as it relates to normal and peripheral vision. Hearing as it relates to normal conversation and telephone use.
EDUCATION:
Associate Degree in Business or Medical Office Administration preferred.
TRAINING AND EXPERIENCE:
Excellent customer service and interpersonal skills required (office setting preferred). Computer experience with Microsoft Office: Outlook, Access, Excel & Word. Medical insurance background with knowledge of ICD-9 and CPT coding required. Knowledge of medical terminology required. Previous experience working with multi-line switchboard console.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
About Us
Founded in 1872, St. Luke's University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network's service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke's hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke's Children's Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare's five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World's Best Hospital. The Network's flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke's was identified as one of the 15 Top Health Systems nationally.
St. Luke's is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke's has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke's was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke's was named a Top Workplace in New Jersey for the third year in a row.
Learn More Here.
Read More
Follow Us
2026 Workday, Inc. All rights reserved.
Job ID: 523021294
Originally Posted on: 5/30/2026
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