Patient Services Representative 1 - TGH Imaging Wesley Chapel

Patient Services Representative 1 - TGH Imaging Wesley Chapel - ( 2600020G ) Description Summary The Patient Services Representative II (PSR II) serves as an experienced frontline representative within the imaging facility, responsible for greeting, registering, and checking in patients for radiologic procedures while ensuring a high standard of customer service, accuracy, and efficiency. In addition to core registration functions, this role performs daily deposit reconciliation activities and provides guidance and support to new or less experienced team members. The PSR II demonstrates a high level of competency in registration workflows, financial processes, and problem resolution, contributing to smooth clinic operations, regulatory compliance, and a positive patient experience in a fastpaced healthcare environment. Essential Functions Greet, check in, and register scheduled and walkin patients in a polite, prompt, and professional manner. Verify required documentation for imaging procedures, including prescriptions, referrals, authorizations, insurance cards, and photo identification. Confirm patient compliance with exam preparation requirements and communicate issues to appropriate clinical staff. Contact referring physician offices to obtain missing or incomplete prescriptions, referrals, or authorizations. Scan, upload, and maintain required documentation in the patient's electronic record accurately and timely. Update demographic, insurance, and clinical information for returning patients to ensure records remain current. Collect timeofservice payments, issue receipts, document transactions accurately, and perform deposit reconciliation as assigned. Provide required forms, explain processes, and obtain patient signatures in accordance with policy and regulatory standards. Assist with training, onboarding, and guiding new Patient Services Representatives, serving as a workflow and process resource. Support daily operations by answering phones, scheduling or rescheduling appointments, escorting patients, assisting team members, and performing other duties as assigned. Qualifications High School Diploma or GED Work Experience and Additional Information Minimum of one-year work experience, preferably in a medical office setting. Knowledge of customer service concepts and company policies including safety, privacy and HIPAA. Technical Knowledge, Skills, and Abilities Demonstrated proficiency in patient checkin, insurance verification, referrals, authorizations, and documentation requirements within a medical or imaging setting. Proficient in collecting timeofservice payments, accurately document transactions, and perform deposit reconciliation in accordance with organizational policies. Strong interpersonal and communication skills to interact professionally with patients, families, physicians, and staff, including managing difficult or highstress situations. Advanced ability to navigate registration systems, electronic health records, scheduling platforms, scanners, and office technology with speed and accuracy. Ability to identify and resolve registration, scheduling, or documentation issues independently, escalating concerns appropriately when needed. Ability to assist with onboarding, training, and guiding new team members while supporting teamwork, coverage, and workflow efficiency. Primary Location : Wesley Chapel Other Locations : Wesley Chapel Work Locations : Family Care Center Wesley Chap 2324 Oak Myrtle Lane Wesley Chapel 33544 Eligible for Remote Work : On Site Job : Radiology/Imaging Services Organization : TGH Imaging Schedule : Full-time Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday Shift : Day Job Job Type : On Site Shift Hours : 7am-4pm Job Posting : May 29, 2026, 2:55:38 PM