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Patient Services Representative
York, PA
Posted yesterday
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Patient Services Representative - UPMC Heart and Vascular
Location: 1703 Innovation Drive, Suite 4120, York, PA 17408
Schedule:
Monday - Friday, 7:30 AM - 5:00 PM
No weekends or holidays
About the Role:
Are you looking for a fast-paced, patient-focused environment where you can make a meaningful impact? UPMC is seeking a Patient Services Representative to join a busy and collaborative team in York, PA. This role plays a vital part in ensuring a positive patient experience through both front desk and call center support.
a {
text-decoration: none;
color: #464feb;
}
tr th, tr td {
border: 1px solid #e6e6e6;
}
tr th {
background-color: #f5f5f5;
}
What You Will Do:
Greet and check in patients, providing a welcoming and professional first impression
Verify and review insurance information with patients
Answer a high volume of incoming calls and respond to patient inquiries
Schedule and manage patient appointments
Enter referrals and document encounters accurately in patient charts
Manage voicemails and return calls in a timely manner
Sort and distribute faxes; scan and upload documents into the system
Work Environment & Expectations:
Fast-paced office setting supporting both front desk and call center functions
Daily responsibilities may vary between check-in and call center coverage
Strong emphasis on answering patient calls and providing timely assistance
Utilize workflows and tip sheets to support accurate documentation and processes
What We're Looking For:
Strong customer service skills with a patient-first mindset
Ability to multitask and stay organized in a busy environment
Comfortable handling high call volumes
Attention to detail and accuracy in data entry and scheduling
Team player with a positive, flexible attitude
Why Join UPMC?
Positive, family-oriented team environment
Supportive and collaborative group of providers and staff
Flexible and team-focused culture
Opportunity to grow within a leading healthcare organization
Life Changing Medicine starts here.
Responsibilities:
a {
text-decoration: none;
color: #464feb;
}
tr th, tr td {
border: 1px solid #e6e6e6;
}
tr th {
background-color: #f5f5f5;
}
Provide a warm, welcoming greeting to all patients upon arrival
Assist patients with self-arrival technology or complete check-in at the desk based on patient preference
Collect copayments and any applicable payments at the point of service
Confirm and update patient registration information at check-out
Schedule follow-up appointments within the practice at check-out
Coordinate or connect patients to resources for scheduling ancillary services
Guide patients through the healthcare system with clear, easy-to-understand instructions
Follow up on unresolved patient questions or needs to ensure continuity of care
Demonstrate service recovery principles and take appropriate action to uphold the UPMC Experience
Educate patients on and enroll them in the Biometrics (fingerprint recognition) program, explaining its benefits
Promote MyUPMC and assist patients with portal registration when applicable
Educate patients on financial responsibility and connect them to advocacy resources as needed
Verify insurance benefits through online systems or by contacting carriers directly
Obtain required patient or family signatures for consent to treatment and financial responsibility in compliance with HIPAA regulations
Triage and route incoming phone calls appropriately to clinical staff or other departments
Support administrative functions including scanning medical records and faxing documentation
Maintain knowledge of the MyUPMC Patient Portal and confidently guide patients in navigating features to ensure continued access to care and information
Completion of high school graduate or equivalent is required.
Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
Act 34UPMC is an Equal Opportunity Employer/Disability/Veteran
Apply Now
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Patient Services Repre...
York, PA
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Keyword
Location
Search
view all jobs
Patient Services Representative
York, PA
Posted yesterday
Apply Now
a {
text-decoration: none;
color: #464feb;
}
tr th, tr td {
border: 1px solid #e6e6e6;
}
tr th {
background-color: #f5f5f5;
}
Patient Services Representative - UPMC Heart and Vascular
Location: 1703 Innovation Drive, Suite 4120, York, PA 17408
Schedule:
Monday - Friday, 7:30 AM - 5:00 PM
No weekends or holidays
About the Role:
Are you looking for a fast-paced, patient-focused environment where you can make a meaningful impact? UPMC is seeking a Patient Services Representative to join a busy and collaborative team in York, PA. This role plays a vital part in ensuring a positive patient experience through both front desk and call center support.
a {
text-decoration: none;
color: #464feb;
}
tr th, tr td {
border: 1px solid #e6e6e6;
}
tr th {
background-color: #f5f5f5;
}
What You Will Do:
Greet and check in patients, providing a welcoming and professional first impression
Verify and review insurance information with patients
Answer a high volume of incoming calls and respond to patient inquiries
Schedule and manage patient appointments
Enter referrals and document encounters accurately in patient charts
Manage voicemails and return calls in a timely manner
Sort and distribute faxes; scan and upload documents into the system
Work Environment & Expectations:
Fast-paced office setting supporting both front desk and call center functions
Daily responsibilities may vary between check-in and call center coverage
Strong emphasis on answering patient calls and providing timely assistance
Utilize workflows and tip sheets to support accurate documentation and processes
What We're Looking For:
Strong customer service skills with a patient-first mindset
Ability to multitask and stay organized in a busy environment
Comfortable handling high call volumes
Attention to detail and accuracy in data entry and scheduling
Team player with a positive, flexible attitude
Why Join UPMC?
Positive, family-oriented team environment
Supportive and collaborative group of providers and staff
Flexible and team-focused culture
Opportunity to grow within a leading healthcare organization
Life Changing Medicine starts here.
Responsibilities:
a {
text-decoration: none;
color: #464feb;
}
tr th, tr td {
border: 1px solid #e6e6e6;
}
tr th {
background-color: #f5f5f5;
}
Provide a warm, welcoming greeting to all patients upon arrival
Assist patients with self-arrival technology or complete check-in at the desk based on patient preference
Collect copayments and any applicable payments at the point of service
Confirm and update patient registration information at check-out
Schedule follow-up appointments within the practice at check-out
Coordinate or connect patients to resources for scheduling ancillary services
Guide patients through the healthcare system with clear, easy-to-understand instructions
Follow up on unresolved patient questions or needs to ensure continuity of care
Demonstrate service recovery principles and take appropriate action to uphold the UPMC Experience
Educate patients on and enroll them in the Biometrics (fingerprint recognition) program, explaining its benefits
Promote MyUPMC and assist patients with portal registration when applicable
Educate patients on financial responsibility and connect them to advocacy resources as needed
Verify insurance benefits through online systems or by contacting carriers directly
Obtain required patient or family signatures for consent to treatment and financial responsibility in compliance with HIPAA regulations
Triage and route incoming phone calls appropriately to clinical staff or other departments
Support administrative functions including scanning medical records and faxing documentation
Maintain knowledge of the MyUPMC Patient Portal and confidently guide patients in navigating features to ensure continued access to care and information
Completion of high school graduate or equivalent is required.
Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
Act 34UPMC is an Equal Opportunity Employer/Disability/Veteran
Apply Now
Active Filters
Patient Services Repre...
York, PA
Clear All
Powered By
Cookie Policy
We use cookies to improve your experience on our site. To find out more, read our privacy policy
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Job ID: 523178567
Originally Posted on: 6/1/2026
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