Patient Access Representative II

• Medical front office skills (MUST BE AMBULATORY OUTPATIENT EXPERIENCE):
• Knowledge of patient registration workflows in the electronic medical records (EMR); Epic experience preferred.
• Skilled in preparing future patient visits by reviewing demographics and required administrative documents, including consents and privacy/HIPAA forms.
• Skilled in verifying insurance eligibility through payer websites, phone outreach, and medical group portals.
• Knowledge of medical group and IPA authorization submission processes.
• Demonstrated ability to track and follow up on outstanding items in a timely manner.
• Skilled in scheduling patients across multiple physicians and specialties in a high-volume clinical environment.
• Skilled in reviewing patient copay obligations and collecting payments at the time of service.
• Manage incoming and outgoing faxes and route documents to the appropriate clinical staff.
• Skilled in reviewing physician orders in the EMR and coordinating patient scheduling across departments.
• Verify patient demographics and update information in the EMR at each visit.
• Experience documenting incoming and outgoing phone calls accurately in the EMR.
• Provide professional, patient-centered customer service in person and by phone.
• Greet visitors professionally and direct them to the appropriate destination.
• Strong verbal and written communication skills.
• Strong interpersonal skills and ability to work effectively with patients, providers, and staff.
• Ability to prioritize tasks, manage responsibilities, and work effectively with appropriate supervision.
• Knowledge of telehealth workflows and patient portal enrollment processes.
• Skilled in responding to in-basket messages in the EMR promptly and accurately.
• Knowledge of managed care insurance plans and related front-office processes.

Why TalentBurst? At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.