Medical Records Technician

A tech-enabled, multidisciplinary healthcare organization, EmpowerMe/ Everspring Pharmacy is on a mission to improve the lives of seniors. Everspring Pharmacy enriches senior living communities nationwide through our fully integrated healthcare model, which features on-site care coordination, therapy, and pharmacy services. Headquartered in St. Louis, Missouri, our 3,500+ team members drive positive outcomes and build healthier, happier tomorrows for older adults. To learn more, visit empowerme.com today.

The Medical Records Technician is responsible for supporting the retrieval and management of medical records for EverSpring customers. This role collaborates with facilities and internal teams to ensure accurate, timely documentation and supports processes related to medication record flow and verification.

Y our essential duties include the following:

• Retrieve, process, and maintain medical records in accordance with established policies and procedures

• Ensure accuracy and completeness of medical records and documentation

• Support timely processing of medication-related documentation to ensure records are correct and up to date

• Utilize tracking tools to maintain and report on medical records activity and status

• Perform quality checks to ensure compliance with organizational standards and regulatory requirements

• Communicate effectively with internal teams and external partners to support record requests and follow-ups

• Assist in maintaining workflows, job aids, and procedural documentation

• Identify discrepancies or non-compliance issues and escalate as appropriate

• Participate in process improvement efforts to enhance efficiency and accuracy

• Perform other duties as assigned

• Tasks and responsibilities are subject to change at your supervisor’s discretion

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Pharmacy experience with knowledge of medications

• Experience working in a fast-paced, team-based environment

• Strong attention to detail and organizational skills

• Ability to manage multiple priorities and meet deadlines

• Demonstrated problem-solving skills and proactive approach to tasks

• Effective communication skills

Computer Skills:

• Proficiency in Internet browsers (e.g., Chrome, Firefox)

• Working knowledge of Microsoft Office (Outlook, Excel, Word)

• Experience with EMR systems and medical billing platforms preferred

Work Environment & Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. An individual should possess the physical ability to lift/move 2 0lbs, maintain a stationary position, move freely, operate equipment, ascend/descend freely, position self to reach equipment above or below average standing height, and communicate with employees throughout the organization. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; sit; stoop; walk; use hands and fingers to handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

This employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.