Description - External
Essential Functions:
- Greet and assist patients that present.
- Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
- Check in patient by following check-in policies and procedures and using the check-in systems of manual visit records
when the systems are down
- Check out patients by following check-out policies and procedures and using the check-out systems or manual visit
records when the systems are down, if applicable
- Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Medi-Cal, and industrial patients
- Assist patients by providing general information and explaining co-pays/applicable fees.
- Maintain the patient will-call area box, if applicable
- Communicate with clinical and business office staff as needed
- Cash Handling Reconciliation Deposit and handle cash according to the Cash Handling Responsibility Agreement.
- Perform other duties as required
Qualifications:
- High School Diploma/GED
- 6 months of work experience
- Ability to read and follow instructions, short correspondence, and memos
- Communicate with health care providers, staff, patients, and visitors
- Professional phone etiquette
- Ability to multi-task, organize, manage time, and prioritize work flow in a complex environment
- Knowledge and use of computer and computer keyboard
- Must be willing to work in a Labor Management Partnership environment
- Also refer to the detailed responsibilities outlined in the L29 Cash Handling Responsibility Agreement.
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