Patient Access Representative

SUMMARY
Responsible for all front desk functions including general business office functions, and patient reception / registration. May be responsible for telephone triage and scheduling depending upon location. Supports the facilitys ideology, mission, goals, and objectives. Performs in accordance with the facilitys policies and procedures. Follows the facilitys standards for ethical business conduct. Conducts self as a positive role model and team member. Recognizes patients rights and responsibilities and supports them in performance of job duties. Participates in facility committees, meetings, in-services, and activities.

PRINCIPAL DUTIES AND RESPONSIBILITIES
Brown University Health employees are expected to successfully role model the organizations values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

Registers patients, collects appropriate co-pays, deductibles and other related payments that are due. Adheres to established cash control policies and procedures.

As part of the check in process, provides new patients with patient registration form and copies insurance card for file. Registers patients into the computer system. Verifies existing patients demographics and insurance information at each visit; Checks referrals and POS or paper, obtaining required authorization, eligibility verification and confirmation of registration information.

Responsible for preparation of billing packets on a daily basis which includes:

Assuring that an insurance face sheet is attached to each encounter
Checking off each encounter against the schedule
Ensuring that each encounter has been confirmed in the system
Tracking and following up on any missing encounters
Ensuring correct entries on day sheet
Completion of batch sheet checklist and all items listed on checklist
Ensuring that each batch is sent to billing by courier
Any other billing responsibility as designated by manager
Schedules appointments accurately and efficiently within established scheduling protocols as appropriate.

Serves as liaison with centralized Medical Records department as appropriate.

Demonstrates courteous, professional, and cooperative behavior towards patients, visitors, coworkers, and providers.

Performs duties as a team member, integrating activities with fellow employees and providers.

Other duties as assigned.