Patient Services Coordinator Ambulatory I - Community Clinic, Richfield Clinic
- Hennepin County Medical Center
- Richfield, Minnesota
- Full Time
SUMMARY
We are currently seeking a PSC Ambulatory I - Community Clinic to join our Richfield Clinic team. This full-time role will work on-site (Days, M- F)).
Purpose of this position: The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.
RESPONSIBILITIES:
- Welcomes patients and guests in a friendly manner, following Hennepin Healthcare expectation of greeting customers
- Provides navigation assistance to all patients and guests
- Utilizes the electronic health record accurately and efficiently to perform the following functions: patient check-in, point of service collections (co-payments, self-pay, and outstanding balances), registration, patient check-out (schedule following the standard processes), verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
- Ensures personal workspace and patient waiting areas are neat and sanitized.
- Responsible for handling patient financial transactions: cash box, cash collections, credit/debit card transactions, daily reconciliation
- Promotes the organization and assists in maintaining clinic efficiency
- Provides clerical support to clinical staff, such as processing patient forms, and urgent scheduling needs.
- Provide scheduling support for contracted providers and specialty departments
- Provide support for providers with requests and urgent needs
- Manages special patient needs upon request
- Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Level Agreement) and urgency of the message
- Receives and creates encounters for medical forms and delivers them to the clinical team
- Assist with processing of time sensitive patient's needs, such as patient forms, etc.
- Perform other duties as assigned
QUALIFICATIONS:
Minimum Qualifications:
- High School Diploma or equivalent
- At least one year of experience in related field and/or six months of medical clerk experience
- One year of customer service experience
Preferred Qualifications:
- Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
- Ability to work in a fast-paced, continually changing environment
- Ability to respond appropriately to shifting priorities
- Ability to prioritize work assignments
- Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
- Demonstrates knowledge and understanding of organizational policies and procedures
- Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook
- Ability to work independently and in a team setting
Knowledge/ Skills/ Abilities:
6 months of previous HHS experience
Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment
Certification from
HFMA OR
NAHAM OR
HBI Patient Access Certification
Experience with Electronic Health Records (EHR) - Epic experience preferred
Understanding of medical terminology
Experience with different payers/insurance requirements
Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)