Clinical Concierge Receptionist MultiCare Health System - Mill Creek, WA
At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.
FTE: 1.0_, Shift: 8 hours _, Schedule: _M-F
Position Summary
The Reception Concierge is responsible for daily coordination of the patient and clinic activities in the lobby of the urgent care. This includes greeting and registering patients, maintain lobby cleanliness and brand elements, executing opening and closing procedures related to front office activities, and collecting appropriate monies from patients. The incumbent is responsible for ensuring an exceptional patient experience at the beginning and close of patient visits, as well as providing excellent customer service over the telephone. In addition, the Reception Concierge works closely with Clinical Concierge colleagues to ensure ongoing communication throughout the patient visit for optimal patient flow.
Work situations are a variety of functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Clinic environment includes walk-in and appointment based care, with a wide variety in patient registration volumes throughout the shift. This position requires a highly collaborative approach to patient services, including coordination with other system urgent care centers, shifts ranging from 6-12 hours.
Requirements
AA/AS degree preferred, or on-the-job related experience
Minimum of 2 years of customer service experience in a health-related field, preferred
Ability to travel to other clinics regionally
Our Values
As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
Why MultiCare?
Belonging: We work to create a true sense of belonging for all our caregivers
Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
Market leadership: Washington state's largest community-based, locally governed health system
Employee-centric: Named Forbes "America's Best Employers by State" in 2023
Technology: "Most Wired"health caresystem 15 years in a row
Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn.
Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $20.07 - $28.87 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.
Associated benefit information can be viewed here.
MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V Job Summary
Posted: 7/15/2025 - Expires: 10/13/2025
Job ID: 291691489
Apply Now I have already applied Save Job Print Email ShareAt MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.
FTE: 1.0_, Shift: 8 hours _, Schedule: _M-F
Position Summary
The Reception Concierge is responsible for daily coordination of the patient and clinic activities in the lobby of the urgent care. This includes greeting and registering patients, maintain lobby cleanliness and brand elements, executing opening and closing procedures related to front office activities, and collecting appropriate monies from patients. The incumbent is responsible for ensuring an exceptional patient experience at the beginning and close of patient visits, as well as providing excellent customer service over the telephone. In addition, the Reception Concierge works closely with Clinical Concierge colleagues to ensure ongoing communication throughout the patient visit for optimal patient flow.
Work situations are a variety of functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Clinic environment includes walk-in and appointment based care, with a wide variety in patient registration volumes throughout the shift. This position requires a highly collaborative approach to patient services, including coordination with other system urgent care centers, shifts ranging from 6-12 hours.
Requirements
AA/AS degree preferred, or on-the-job related experience
Minimum of 2 years of customer service experience in a health-related field, preferred
Ability to travel to other clinics regionally
Our Values
As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
Why MultiCare?
Belonging: We work to create a true sense of belonging for all our caregivers
Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
Market leadership: Washington state's largest community-based, locally governed health system
Employee-centric: Named Forbes "America's Best Employers by State" in 2023
Technology: "Most Wired"health caresystem 15 years in a row
Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn.
Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $20.07 - $28.87 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.
Associated benefit information can be viewed here.
MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V Job Summary
Veteran Preference
Company Details Company MultiCare Health System Industry All Other Miscellaneous Ambulatory Health Care Services Job Information Location Mill Creek, WA Website Job Type Full Time Employee Experience 2+ to 5 Years Job Position 1 Position(s) Open Duration Over 150 Days Additional Information Federal Contractor Yes Affirmative Action Plan No View More Jobs All MultiCare Health System jobs View similar jobs All Mill Creek, WA jobs
Job ID: 485582356
Originally Posted on: 7/16/2025
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