Bilingual Medical Receptionist

MUST-HAVE: Bilingual is English and Spanish is REQUIRED . Greet and assist patients, families, and visitors in a courteous and professional manner Answer and route incoming calls; respond to inquiries and take messages as needed Schedule, confirm, and update patient appointments using the electronic health record (EHR) system Verify insurance eligibility and collect co-pays or sliding scale payments Assist with patient registration, intake forms, and updating demographic information Maintain confidentiality and comply with HIPAA and Lifelong's privacy policies Coordinate with medical assistants, providers, and other staff to ensure efficient patient flow Support outreach and follow-up efforts for missed appointments or preventive care Maintain a clean and organized reception area Skills & Qualifications High school diploma or equivalent required Minimum 1 year of experience in a medical or community health setting preferred Bilingual (English/Spanish or other languages) must have Familiarity with EHR systems (e.g., NextGen, Epic) a plus Strong communication, organizational, and interpersonal skills Commitment to serving diverse and underserved populations