Specialist-Registration

Specialist-Registration

Job Description

Overview

Role: Registration Specialist - Urology

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (Onsite)

Role Overview

Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Responsible for obtaining and entering demographic and financial information to ensure accurate records, appropriate reimbursement, and a positive patient experience.

Key Responsibilities

Patient check-in and check-out

Collect co-pays and process payments

Guide patients through registration and next steps

Schedule appointments and coordinate patient visits

Verify and update demographic and insurance information

Utilize RightFax and other systems for documentation and communication

Answer incoming calls and direct patients/visitors appropriately

Collaborate with both local and statewide teams

Top Skills for Success

Calm, pleasant, and professional communication style

Strong organizational skills and attention to detail

Ability to multitask and manage patient flow efficiently

Team-oriented mindset with a focus on collaboration

Culture & Environment

Cooperative, team-focused, and supportive environment

Strong emphasis on patient-centered care and teamwork

Training & Onboarding

Cerner training (approximately 7 days)

6 weeks of elbow-to-elbow training with a mentor

Benchmarks for Success

3 Months: Independently managing check-in/check-out; building knowledge of insurance processes

6 Months: Working independently with confidence; proactively asking questions

12 Months: Fully independent; able to serve as a resource to others and explore career ladder opportunities

Qualifications

High School Diploma or equivalent required

Basic Life Support (BLS) through AHA preferred

1-2 years of healthcare or related experience preferred

Knowledge of medical terminology, insurance, and clinical workflows preferred

Exposure to ICD-10 and CPT coding is a plus

Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) required

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.