Specialist-Registration I

Job Description

Overview

Schedule: 7:00am to 5:00pm Hours of Operation Monday to Friday. (Onsite)

Location: Fishers Primary Care and Pulmonary Team

Position Overview

We are seeking a friendly, professional, and detail-oriented Registration Specialist to join our Pulmonary Care team. This role plays a critical part in ensuring a smooth patient experience-from arrival to checkout-while maintaining accurate records and supporting clinical workflows.

You'll be part of a close-knit, family-oriented team with strong mentorship and web-based training to support your success.

Key Responsibilities

• Greet patients and manage check-in and check-out processes
• Schedule appointments and manage provider calendars
• Maintain and work assigned queues (including ARR queue)
• Utilize eCare and review wellness exams
• Manage bump lists and coordinate rescheduling
• Collaborate with the pulmonary department and provide support to sister offices
• Accurately collect and verify demographic, insurance, and financial information
• Explain billing, charges, and departmental policies to patients
• Enter charges and collect payments as required
• Answer incoming calls and direct patients and visitors appropriately
• Ensure timely and professional patient flow from entry to exit

Training & Benchmarks

• 3 Months: Proficient in-patient check-in/out and scheduling
• 6 Months: Manage eCare wellness lookups and ARR queue independently
• 12 Months: Fully proficient in all aspects of the role

Qualifications

Required:

• High School Diploma or GED
• Strong customer service and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

Preferred:

• Previous experience in a healthcare setting
• Knowledge of insurance verification and interpretation
• Familiarity with medical terminology
• Experience or willingness to learn ICD-10 and CPT coding

Skills for Success

• Strong attention to detail and accuracy
• Professional, friendly, and team-oriented demeanor
• Excellent communication skills
• Ability to learn systems and retain healthcare knowledge
• Solid computer and data-entry skills

Culture & Environment

• Supportive, team-based atmosphere with a family-like culture
• Structured onboarding with web-based training and mentorship
• Opportunities for growth and skill development